Avril Carter on: The Evolution of Reviews, Amplifying Complaints to Benefit Your Business & Reading Between the Lines of Feedback

The Evolution of Reviews, Amplifying Complaints to Benefit Your Business & Reading Between the Lines of Feedback

Avril Carter  is a Sales Director with ReviewPro, responsible for business acquisition and support within Australasia. ReviewPro provides guest intelligence solutions to hospitality businesses, with a focus on managing online reputations and delivering improved guest experiences. I was really looking forward to chatting to Avril about her role, as everyone knows how much I love reviews. I wasn’t disappointed. The …

Avril Carter on: The Evolution of Reviews, Amplifying Complaints to Benefit Your Business & Reading Between the Lines of Feedback

81. Avril Carter on: The Evolution of Reviews, Amplifying Complaints to Benefit Your Business & Reading Between the Lines of Feedback

Avril Carter  is a Sales Director with ReviewPro, responsible for business acquisition and support within Australasia. ReviewPro provides guest intelligence solutions to hospitality businesses, with a focus on managing online reputations and delivering improved guest experiences. Adrian caught up with Avril for a chat about his favourite topic, reviews. On this week’s episode of the ‘That Bad Review’ podcast series, …

Adrian Easdown on Everyone has a Story, Tips for Success & How to Effectively Scale Your Business. Feedback as a business growth tool.

79. Adrian Easdown on Everyone has a Story, Tips for Success & How to Effectively Scale Your Business.

Michael Vincent is the host of The Seachange Business Podcast. Through his podcast, Michael seeks to understand the back story behind what makes business owners successful. This week’s episode of ‘That Bad Review’ Podcast is done a bit differently. Instead of asking the questions, Adrian is interviewed by Michael. By sharing Adrian’s own experiences with podcast listeners, Michael and Adrian …

Robert Zatta Best Western Bluegum Motel in Dubbo

77. Robert Zatta on How to Soar to the Top on TripAdvisor, the Importance of Word-of-Mouth and the Pros & Cons of Mobile Check-In

Robert Zatta’s is the owner operator of the multi-award winning Best Western Bluegum Motel in Dubbo. Five years ago, Robert and his wife Amanda embarked on a renovation of the motel’s infrastructure and an overhaul of systems and procedures. The upgrades transformed the business, taking it from an average 3 ½ star motel to a popular 4 ½* property. In …

40. Cameron D’Arcy on Cultivating Five-Star Reviews, Building Buzz for Your Business and Turning Bad Feedback into a Net Positive

If you work in the hospitality industry, you know how beneficial it can be to hear about other people’s success stories. Each Monday, join Adrian Easdown as he has enlightening chats with successful folks in the hospitality industry around Australia. If you’re involved in anyway way with caravanning, running a restaurant or working with any other sort of hospitality-based business, …