Avril Carter on: The Evolution of Reviews, Amplifying Complaints to Benefit Your Business & Reading Between the Lines of Feedback

The Evolution of Reviews, Amplifying Complaints to Benefit Your Business & Reading Between the Lines of Feedback

Avril Carter  is a Sales Director with ReviewPro, responsible for business acquisition and support within Australasia. ReviewPro provides guest intelligence solutions to hospitality businesses, with a focus on managing online reputations and delivering improved guest experiences. I was really looking forward to chatting to Avril about her role, as everyone knows how much I love reviews. I wasn’t disappointed. The …

Avril Carter on: The Evolution of Reviews, Amplifying Complaints to Benefit Your Business & Reading Between the Lines of Feedback

81. Avril Carter on: The Evolution of Reviews, Amplifying Complaints to Benefit Your Business & Reading Between the Lines of Feedback

Avril Carter  is a Sales Director with ReviewPro, responsible for business acquisition and support within Australasia. ReviewPro provides guest intelligence solutions to hospitality businesses, with a focus on managing online reputations and delivering improved guest experiences. Adrian caught up with Avril for a chat about his favourite topic, reviews. On this week’s episode of the ‘That Bad Review’ podcast series, …

Karl Heyman CEO of Family Parks

Karl Heyman CEO of Family Parks on Having a Point of Difference, Building Mutually Beneficial Partnerships and Handling Customer Complaints Effectively

Karl Heyman, the CEO of Family Parks in Australia and New Zealand, is always thinking outside the box when it comes to developing a point of difference. This is highlighted each year through his stand at the Caravan Industry National Conference which serves up a nice cold beer to conference delegates. Karl is known for his love of craft beer …

Karl Heyman CEO of Family Parks

69. Karl Heyman CEO of Family Parks on Having a Point of Difference, Building Mutually Beneficial Partnerships and Handling Customer Complaints Effectively

Karl Heyman is the CEO of Family Parks Australia & New Zealand, a network of pet friendly parks spanning across Australia, New Zealand and China. Before moving to Australia 8 years ago, English born Karl worked for the Caravan Club in the UK. The Caravan Club (now the Caravan and Motor Home Club) is a 107-year-old club with traditional values, …

Amir Harpaz, Co-founder & CEO of Book Outdoors, shares industry insights with Adrian Easdown on the 'That Bad Review' Podcast.

Amir Harpaz on: Industry Dilemma Solved by Book Outdoors, the Issues with 100% Occupancy & the Millennial takeover of the American RV Industry

Amir Harpaz is the Co-founder & CEO of Book Outdoors, Board Member of the Florida & Alabama Association for RV Parks & Campgrounds, and Vice President of Harp Development. Amir was invited by Newbook to speak at the Tourism Innovators Conference at the Gold Coast in June. I was lucky enough to spend a bit of one-on-one time chatting to …

Amir Harpaz, Co-founder & CEO of Book Outdoors, shares industry insights with Adrian Easdown on the 'That Bad Review' Podcast.

66. Amir Harpaz on: Industry Dilemma Solved by Book Outdoors, the Issues with 100% Occupancy & the Millennial takeover of the American RV Industry

Amir Harpaz is the co-founder & CEO of Book Outdoors, Board Member of the Florida & Alabama Association for RV Parks & Campgrounds, and Vice President of Harp Development. Amir was invited by Newbook to speak at the Tourism Innovators Conference held at the Gold Coast in June this year, where Adrian was fortunate enough to spend a bit of …

65. Paul Bambei – CEO of ARVC on The Pros and Cons of Emotional Decision Making, the Growth of a Recession Proof Industry & Attracting Diverse Minority Groups

Paul Bambei is the President and CEO of the Association of RV Parks & Campgrounds (ARVC), based in Denver, Colorado.  Adrian was fortunate enough to catch up with Paul at the Tourism Innovators Conference held at the Gold Coast in June 2019 and chat with him about the parallels and differences between the Australian and American markets. In this week’s …

Christopher Warren on Sustainability in Tourism, understanding your Carbon Footprint & breaking through the Green Ceiling

Christopher Warren is an award-wining industry expert on sustainability, dedicating his time to better understanding how we as humans can significantly reduce our carbon footprint. Born in the UK, with a background in marketing, Christopher’s passion for sustainability came about somewhat by accident. His passion sparked during a local debate over the future of a tree lined road in the …

4 Ways to Inject Energy into Your Hospitality Career

On the latest episode of That Bad Review, I spoke to Amanda Hinton, general manager of Capricorn Caves in Queensland. Being a general manager of a hospitality-based business is impressive enough, but Amanda got this position when she was 21 years old. In addition to having such a great job, Amanda is on the board of Caravanning Queensland. She started …