4 Ways to Inject Energy into Your Hospitality Career

On the latest episode of That Bad Review, I spoke to Amanda Hinton, general manager of Capricorn Caves in Queensland. Being a general manager of a hospitality-based business is impressive enough, but Amanda got this position when she was 21 years old. In addition to having such a great job, Amanda is on the board of Caravanning Queensland. She started …

Why Feedback Can Help Your Accommodation Business to Grow

There are three elements that will make your accommodation business better and help it to grow. Your services and your cash flow are two of those elements, and the third is feedback. Businesses that only focus on the first two elements won’t necessarily suffer as a result. They will, in all likelihood, do okay and experience moderate growth; however, those …

Sustainable Experiences: Giving Guests What They Want

Sustainable Experiences: Giving Guests What They Want

The United Nations World Tourism Organization (UNWTO) has declared 2017 the year of sustainable tourism for development, and as such it’s little surprise that upwards of 65% of global travellers indicate they plan to stay at an eco-friendly hotel in 2017. Or that another traveler poll shows high value placed on ‘sustainable travel’ and ‘reducing environmental impact’. As what people …

The Backlash Against Fake Review Culture

The Backlash Against Fake Review Culture

  The Internet is littered with opinions. From forum comments to Youtube diatribes to Yelp reviews, separating fact from fiction is challenging; and if you’re in the hospitality industry, this deluge of opinions can have particularly serious implications for your business. One estimate says that around 90% of consumers check online reviews before committing to a purchase. This (among other …

Hospitality Trends: The Social Messaging Gold Rush

Hospitality Trends: The Social Messaging Gold Rush

Research shows that social messaging is one of the fastest growing behaviors online today. This should come as little surprise with WhatsApp, Wechat, Viber and Facebook Messenger coming to dominate how much of the globe communicates. Look at the daily active user (the lifeblood of any application) totals for any of these platforms and you’ll find them consistently outperforming social …

In-Room Technology: What Do Your Guests Really Want?

In-Room Technology: What Do Your Guests Really Want?

As technology continues to change the way we live our lives, hotels around the world are utilising the newest in-room tech to wow their guests. At Hotel 1000 in Seattle, USA, electronic sensors have been implemented in guest rooms that can scan and determine if the room is occupied. This information is transmitted to a panel on the door which …