49. Drawing on Childhood Holiday Memories to Create Memorable Holiday Experiences Now, with Peter Easdown

Looking back at what made our childhood holiday memories so special can be a helpful tool for us in the industry in creating memorable experiences for our guests now. Welcome to That Bad Review. Each week accommodation industry leader Adrian Easdown talks to passionate people from across the industry who share their thoughts, experiences and lessons learned from the good, …

Audio source missing

38. Elysha Loiterton of Campstay on Standing out on OTAs, Navigating Change in the Accommodation Industry and Staying Motivated as a Business Owner

If you work in the hospitality industry, you know how beneficial it can be to hear about other people’s success stories. Each Monday, join Adrian Easdown as he has enlightening chats with successful folks in the hospitality industry around Australia. If you’re involved in anyway way with caravanning, running a restaurant or working with any other sort of hospitality-based business, …

4 Ways to Guarantee Success in the Service Industry

It’s not easy to make money in serviced based industries. They are full of pitfalls — angry guests, unhappy workers, uninformed managers — that can bring a business to its knees. If a business owner isn’t careful, they could become just another casualty among the multitude of failed restaurants, resorts and accommodation parks out there. But hospitality veteran Andrew Williams …

11. Daniel Tilton on Facing Seasonality Challenges, Marketing Insights and Thriving in the Accommodation Industry

Today on That Bad Review Podcast I’m speaking with Daniel Tilton, CEO for Next Generation Holiday Parks, a ‘family multinational’ that owns and operates holiday parks in both Australia and New Zealand. Daniel is the strategic brain of the company, as well as overseeing day to day operations of our parks. This episode is nostalgic for me because it was …

Winning over International Tourists: An Easy to Replicate Formula

Winning over International Tourists: An Easy to Replicate Formula

Australia is a hot destination for international tourists. Up to the end of April 2017, Tourism Australia states that 8.46 million international tourists visited Australia. With such a huge variety of people coming to the country, figuring out the best way to engage with them before they arrive can be a challenge. Our park is located a 40-minute drive south …

Sustainable Experiences: Giving Guests What They Want

Sustainable Experiences: Giving Guests What They Want

The United Nations World Tourism Organization (UNWTO) has declared 2017 the year of sustainable tourism for development, and as such it’s little surprise that upwards of 65% of global travellers indicate they plan to stay at an eco-friendly hotel in 2017. Or that another traveler poll shows high value placed on ‘sustainable travel’ and ‘reducing environmental impact’. As what people …