Hugh Fitzpatrick on Industry Insights, Caravan & Camping Trends & Rebuilding after a Natural Disaster

92. Hugh Fitzpatrick – Tourism Insights, Caravan & Camping Trends & Rebuilding after a Natural Disaster

Hugh Fitzpatrick works with Industry Insights at the Caravan Industry Association of Australia (CIAA) and is also the chair for the Young Tourism Network. Hugh is passionate about regional Australia and works hard to provide business owners with actionable insights to help businesses succeed. On this week’s episode of the ‘That Bad Review’ podcast series, Adrian and Hugh discuss the …

Michael Collins on Eco-Tourism in Indigenous Communities, Made in China & the Importance of a Supportive Family

91. Michael Collins on Eco-Tourism in Indigenous Communities, Made in China & the Importance of a Supportive Family

Michael Collins is the principal of CF Global, a procurement company specialising in products used across multiple service-based industries. After years working in the tourism and hospitality sector, Michael came across a niche market that needed servicing and took advantage of the opportunity to start his own business. On this week’s episode of the ‘That Bad Review’ podcast series, Adrian …

Episode 89. Bruce Harkness on Personalised Customer Experience, Accommodation Based Communalisation & Industry Shaping Millennials

Bruce Harkness on Personalised Customer Experience, Accommodation Based Communalisation & Industry Shaping Millennials

Bruce Harkness is the Senior Vice President of HR and Customer Experience at Wyndham Destinations, Asia Pacific.  Wyndham Destinations is a global company which develops, markets and sells vacation ownership interests in approximately 110 countries. I was excited to chat with Bruce for this week’s episode of the ‘That Bad Review’ Podcast series, about providing great customer experience. Personalised Customer …

Episode 89. Bruce Harkness on Personalised Customer Experience, Accommodation Based Communalisation & Industry Shaping Millennials

89. Bruce Harkness on Personalised Customer Experience, Accommodation Based Communalisation & Industry Shaping Millennials

Bruce Harkness is the Senior Vice President of HR and Customer Experience at Wyndham Destination, Asia Pacific.  Wyndham Destination is a global company which develops, markets and sells vacation ownership interests in approximately 110 countries. On this week’s episode of the ‘That Bad Review’ podcast series, Adrian and Bruce chat about providing a personalised customer experience. Bruce shares how Millennials …

Bert van Spronsen on Traditional Holiday Parks, Four Key Elements of a Successful Park & Focusing on Existing Guests

Traditional Holiday Parks, Four Key Elements of a Successful Park & Focusing on Existing Guests

Bert van Spronsen is the Founder & Managing Director of Kui Parks, a network of over 80 holiday parks across Australia. Kui Parks are carefully chosen against well-researched criteria, and offer facilities similar to those of traditional holiday parks. Bert bought his first camper trailer when he was twenty, upgrading to a caravan two years later.  He admits to learning …

Bert van Spronsen on Traditional Holiday Parks, Four Key Elements of a Successful Park & Focusing on Existing Guests

88. Bert van Spronsen on Traditional Holiday Parks, Four Key Elements of a Successful Park & Focusing on Existing Guests

Bert van Spronsen is the Founder & Managing Director of Kui Parks, a network of over 80 holiday parks across Australia. Parks within the Kui network are carefully chosen against a well-researched criterion, and tend to offer facilities similar to those of traditional holiday parks. On this week’s episode of the ‘That Bad Review’ podcast series, Adrian and Bert have …

Katrina McCarter on Marketing to Australia’s Largest Consumer Group, Inter-Generational Travel & the Power of Testimonials

Marketing to Australia’s Largest Consumer Group, Inter-Generational Travel & the Power of Testimonials

Katrina McCarter is an author, speaker & marketing strategist, as well as the founder and CEO of Marketing to Mums. Through her business, Katrina coaches brands in understanding how to sell more effectively to Australia’s biggest consumer market, mums. Katrina is a wealth of knowledge when it comes to marketing. Sharing her insights through her books, keynote speeches and workshops. …

Andrea Plawutsky from Amplify Me on: Becoming China Ready, 8 Tips for Tapping into a New Market & Selling Benefits not Features

85. Andrea Plawutsky on: Becoming China Ready, 8 Tips for Tapping into a New Market & Selling Benefits not Features

Andrea Plawutsky is the Director of Amplify Me, a Tourism Consultancy specialising in the Chinese market. Andrea spent numerous years living in China, learning the language and building a solid understanding of the Chinese culture. With over twenty-years experience in tourism and travel, one service Andrea provides is to guide Australian business owners through the process of becoming ‘China Ready’. …

Sean Haylan on Positive Attitude Verses Skill Set, The Growth of Tourism in Regional Areas & The Benefits of Collaboration - That bad Review Podcast

Positive Attitude Verses Skill Set, The Growth of Tourism in Regional Areas & The Benefits of Collaboration.

Sean Haylan is the General Manager of Destination Southern NSW (DSNSW). DSNSW is a regional, industry focused tourism body, driving the visitor economy in the south east of NSW. I caught up with Sean and had a great chat around the growing recognition of the tourism sector as a powerhouse industry. A sector that embraces positive attitude over skill set, …

Insights for Success with Nick Ellis, Mateship & Comradery with Laura Cocking & Turning Detractors into Promoters with Timo Lorenzen

Insights for Success with Nick Ellis, Mateship & Comradery with Laura Cocking & Turning Detractors into Promoters with Timo Lorenzen

This week we take a look at the highlights from conversations I have had with a fantastic mix of podcast guests. We revisit the valuable insights for success offered by Nick Ellis, the General Manager of Ovolo Inchcolm. Some great information is extracted from my chat with Laura Cocking, the Business & Park Development Manager at Top Parks, including our …