100th Episode - Frankie J Holden on: Falling in Love with the Caravan and Camping Industry, Connecting with Nature & The Future of Holiday Parks

100th Episode: Falling in Love with the Caravan and Camping Industry, Connecting with Nature & The Future of Holiday Parks

To celebrate the 100th episode of ‘That Bad Review’ podcast series, I chat with Australian actor, musician, long-standing TV host and more recently holiday park owner, Frankie J Holden. Frankie shares how he and his wife, Australian actress, Michelle Pettigrove, fell in love with the Caravan and Camping Industry. We discuss how the industry provides an opportunity for people to …

Neil James on Advantages of Workplace Learning, Industry Shaping Events & the Pitfalls of Responding to Reviews

98. Neil James on Advantages of Workplace Learning, Industry Shaping Events & the Pitfalls of Responding to Reviews

Neil James is the Vice President of Global Customer Success at ReviewPro. ReviewPro offers accommodation providers with integrated tools and processes to increase guest satisfaction and revenue. On this week’s episode of ‘That Bad Review’, podcast series, Adrian and Neil discuss issues around responding to online reviews. They chat about the unpredictability of industry altering events, and how adaptability is …

Neil James on Advantages of Workplace Learning, Industry Shaping Events & the Pitfalls of Responding to Reviews

Advantages of Workplace Learning, Industry Shaping Events & the Pitfalls of Responding to Reviews

Neil James is the Vice President of Global Customer Success at ReviewPro. ReviewPro offers accommodation providers with integrated tools and processes to increase guest satisfaction and revenue. Listeners may be surprised to hear, given my love of reviews; that Neil and I discuss issues around responding to online reviews. We chat about the unpredictability of industry altering events, and how …

Gavin Mckay on Freedom offered by Relief Management, Planning for the Big Lap & the Impact of Tourism on Regional Australia

Freedom offered by Relief Management, Planning for the Big Lap & the Impact of Tourism on Regional Australia

Gavin McKay and his wife Steph are relief managers, traveling Australia. It’s not something they fell into, it was a meticulously planned life decision, an idea hatched over thirty years ago. However, despite a well-planned itinerary, Gavin and Steph’s journey has switched directions multiple times. Their Big-Lap became more about discovery and adventure, rather than ticking off the towns on …

Bart Easdown on Working with Family, Social Media Diluting the Human Connection & Understanding Employees

Working with Family, Social Media Diluting the Human Connection & Understanding Employees

This week on the show, I have the pleasure of chatting with a very special guest, Bartholomew Easdown. Bart is the Operations Manager for all four of the holiday parks my wife Casey & I manage, and the youngest of my brothers. A musician at heart, Bart has always felt an underlying pull towards hospitality and tourism-based roles. He has …

Bart Easdown on Working with Family, Social Media Diluting the Human Connection & Understanding Employees

95. Bart Easdown on Working with Family, Social Media Diluting the Human Connection & Understanding Employees

This week on the show, Adrian chats with a very special guest, Bart Easdown. Bart is the Operations Manager for all four of Adrian’s holiday parks and the youngest of his brothers. A musician at heart, Bart has felt an underlying pull towards hospitality and tourism-based roles. For the good part of a decade, Bart has tried his hand at …

Karen Baldwin on Challenges within the Accommodation Industry, Guest Perspective and Prioritising Staff Needs

Challenges within the Accommodation Industry, Guest Perspective and Prioritising Staff Needs

Karen Baldwin is the owner-operator of Best Western Kennedy Drive Airport Motel, in Tweed Heads, NSW. We met at the Best Western Australasia conference, where Karen and her husband Steve won a ‘Quality and Service’ Award. The couple also proudly hold a number one in customer service award. In addition to these impressive accolades, they also boast the third cleanest …

Karen Baldwin on Challenges within the Accommodation Industry, Guest Perspective and Prioritising Staff Needs

94. Karen Baldwin on Challenges within the Accommodation Industry, Guest Perspective and Prioritising Staff Needs

Karen Baldwin is the owner-operator of Best Western Kennedy Drive Airport Motel, in Tweed Heads, NSW. Adrian and Karen met at the Best Western Australasia conference, where Karen and her husband Steve won a ‘Quality and Service’ Award. The couple also proudly hold a number one in customer service award. In addition to these impressive accolades, they boast the third …

Craig Coughlin on Outsourced Hotel Services, Tapping into Hidden Skills Sets, Eliminating Waste in Guest Accommodation

Outsourced Hotel Services, Tapping into Hidden Skills Sets & Eliminating Waste in Guest Accommodation

Craig Coughlin is the CEO of LUXXE Outsourced Hotel Services, a company that offers outsourced service solutions to hotels. I was keen to chat all things staffing with Craig. In particular, I wanted to get some tips on maintaining a healthy balance when employing a large number of people. Especially in the often-transient hospitality sector. Outsourced Hotel Services LUXXE Outsourced …

Craig Coughlin on Outsourced Hotel Services, Tapping into Hidden Skills Sets, Eliminating Waste in Guest Accommodation

93. Craig Coughlin on Outsourced Hotel Services, Tapping into Hidden Skills Sets & Eliminating Waste in Guest Accommodation

Craig Coughlin is the CEO of LUXXE Outsourced Hotel Services, a company that offers outsourced service solutions to hotels. Adrian was keen to chat all things staffing with Craig, and get some tips on how to maintain a healthy balance when employing a large number of people, especially in the often-transient hospitality sector. On this week’s episode of the ‘That …