Colby Hutchinson is the Director of Customer Experience (CX) & Brand Management Administration at Best Western® Hotels & Resorts. Despite being in the hospitality game for over 25 years, Colby Hutchinson wakes up each day excited to go to work. On this week’s episode of ‘That Bad Review’ podcast series, we revisit Adrian and Colby discussion on the valuable skills learnt while working in the hospitality industry. They chat about …
100th Episode: Falling in Love with the Caravan and Camping Industry, Connecting with Nature & The Future of Holiday Parks
To celebrate the 100th episode of ‘That Bad Review’ podcast series, I chat with Australian actor, musician, long-standing TV host and more recently holiday park owner, Frankie J Holden. Frankie shares how he and his wife, Australian actress, Michelle Pettigrove, fell in love with the Caravan and Camping Industry. We discuss how the industry provides an opportunity for people to …
98. Neil James on Advantages of Workplace Learning, Industry Shaping Events & the Pitfalls of Responding to Reviews
Neil James is the Vice President of Global Customer Success at ReviewPro. ReviewPro offers accommodation providers with integrated tools and processes to increase guest satisfaction and revenue. On this week’s episode of ‘That Bad Review’, podcast series, Adrian and Neil discuss issues around responding to online reviews. They chat about the unpredictability of industry altering events, and how adaptability is …
Advantages of Workplace Learning, Industry Shaping Events & the Pitfalls of Responding to Reviews
Neil James is the Vice President of Global Customer Success at ReviewPro. ReviewPro offers accommodation providers with integrated tools and processes to increase guest satisfaction and revenue. Listeners may be surprised to hear, given my love of reviews; that Neil and I discuss issues around responding to online reviews. We chat about the unpredictability of industry altering events, and how …
Freedom offered by Relief Management, Planning for the Big Lap & the Impact of Tourism on Regional Australia
Gavin McKay and his wife Steph are relief managers, traveling Australia. It’s not something they fell into, it was a meticulously planned life decision, an idea hatched over thirty years ago. However, despite a well-planned itinerary, Gavin and Steph’s journey has switched directions multiple times. Their Big-Lap became more about discovery and adventure, rather than ticking off the towns on …
Working with Family, Social Media Diluting the Human Connection & Understanding Employees
This week on the show, I have the pleasure of chatting with a very special guest, Bartholomew Easdown. Bart is the Operations Manager for all four of the holiday parks my wife Casey & I manage, and the youngest of my brothers. A musician at heart, Bart has always felt an underlying pull towards hospitality and tourism-based roles. He has …
95. Bart Easdown on Working with Family, Social Media Diluting the Human Connection & Understanding Employees
This week on the show, Adrian chats with a very special guest, Bart Easdown. Bart is the Operations Manager for all four of Adrian’s holiday parks and the youngest of his brothers. A musician at heart, Bart has felt an underlying pull towards hospitality and tourism-based roles. For the good part of a decade, Bart has tried his hand at …
Challenges within the Accommodation Industry, Guest Perspective and Prioritising Staff Needs
Karen Baldwin is the owner-operator of Best Western Kennedy Drive Airport Motel, in Tweed Heads, NSW. We met at the Best Western Australasia conference, where Karen and her husband Steve won a ‘Quality and Service’ Award. The couple also proudly hold a number one in customer service award. In addition to these impressive accolades, they also boast the third cleanest …
94. Karen Baldwin on Challenges within the Accommodation Industry, Guest Perspective and Prioritising Staff Needs
Karen Baldwin is the owner-operator of Best Western Kennedy Drive Airport Motel, in Tweed Heads, NSW. Adrian and Karen met at the Best Western Australasia conference, where Karen and her husband Steve won a ‘Quality and Service’ Award. The couple also proudly hold a number one in customer service award. In addition to these impressive accolades, they boast the third …
Outsourced Hotel Services, Tapping into Hidden Skills Sets & Eliminating Waste in Guest Accommodation
Craig Coughlin is the CEO of LUXXE Outsourced Hotel Services, a company that offers outsourced service solutions to hotels. I was keen to chat all things staffing with Craig. In particular, I wanted to get some tips on maintaining a healthy balance when employing a large number of people. Especially in the often-transient hospitality sector. Outsourced Hotel Services LUXXE Outsourced …