Graeme Haycraft & Jeremy Wilshire on Mental Health Support, Keeping Community Spirit High & Access to Recovery Resources

Mental Health Support, Keeping Community Spirit High & Access to Recovery Resources

This week on the podcast, we present episode three of the Southern NSW, Visitor Economy Bushfire Recovery Summit – Podcast Series. The episode begins with a chat I have with Graeme Haycraft.  Graeme was instrumental in leading the tourism recovery efforts on behalf of the Murrindindi and Mitchell Shire Councils, after the Black Saturday Fires of 2009. Graeme shares some …

Richard Beere on Target Markets and Best Fit Products, Building Resilience Through Diversity & The Holistic Circle Driving Consumerism

102. Richard Beere on Target Markets and Best Fit Products, Building Resilience Through Diversity & The Holistic Circle Driving Consumerism

Richard Beere is the Managing Director ofFastrak Asian Solutions and the Chair of Destination Southern New South Wales. With over 40 years’ experience working in the Tourism Industry, Richard possess a wealth of knowledge. Adrian was keen to chat with Richard, and hear what advice he has for industry stakeholders. Richard’s insights are even more valuable at this period in time, …

Richard Beere on Target Markets and Best Fit Products, Building Resilience Through Diversity & The Holistic Circle Driving Consumerism

Target Markets and Best Fit Products, Building Resilience Through Diversity & The Holistic Circle Driving Consumerism

Richard Beere is the Managing Director of Fastrak Asian Solutions and the Chair of Destination Southern New South Wales. With over 40 years’ experience working in the Tourism Industry, Richard possess a wealth of knowledge. His insights are even more valuable at this period in time, as we navigate through uncharted waters, not only within the Tourism Industry, but throughout every …

Communication is Key, Recovery Tips for Operators & Consistent Messaging - Visitor Economy Bushfire Recovery Summit

101. Communication is Key, Recovery Tips for Operators & Consistent Messaging

This week on the ‘That Bad Review’ we present the second episode in the Southern NSW, Visitor Economy Bushfire Recovery Summit podcast series. Episode two begins with a conversation between Adrian and Shannan Perry-Hall. Shannon is the Recovery Action Team Lead – Economic & Tourism, and the Acting Tourism Manager at Shoalhaven City Council. Shannon and Adrian have a great …

Locally-Led Recovery, Reactivating Local Economies & Building Better Futures

Locally-Led Recovery, Reactivating Local Economies & Building Better Futures

In February 2020, a Visitor Economy Bushfire Recovery Summit, was held on the South Coast of NSW, in the wake of a prolonged and devastating bushfire period. The event was hosted by Destination Southern NSW (DSNSW) and Destination Sydney Surrounds South (DSSS), with a focus on sharing strategies to support communities through a locally-led recovery process. The event also provided …

Neil James on Advantages of Workplace Learning, Industry Shaping Events & the Pitfalls of Responding to Reviews

98. Neil James on Advantages of Workplace Learning, Industry Shaping Events & the Pitfalls of Responding to Reviews

Neil James is the Vice President of Global Customer Success at ReviewPro. ReviewPro offers accommodation providers with integrated tools and processes to increase guest satisfaction and revenue. On this week’s episode of ‘That Bad Review’, podcast series, Adrian and Neil discuss issues around responding to online reviews. They chat about the unpredictability of industry altering events, and how adaptability is …

Neil James on Advantages of Workplace Learning, Industry Shaping Events & the Pitfalls of Responding to Reviews

Advantages of Workplace Learning, Industry Shaping Events & the Pitfalls of Responding to Reviews

Neil James is the Vice President of Global Customer Success at ReviewPro. ReviewPro offers accommodation providers with integrated tools and processes to increase guest satisfaction and revenue. Listeners may be surprised to hear, given my love of reviews; that Neil and I discuss issues around responding to online reviews. We chat about the unpredictability of industry altering events, and how …

Justin Sheppard on Big Picture Education, the Advantages of Exploring Passions Early On & Building the Right Foundations

96. Justin Sheppard on Big Picture Education, the Advantages of Exploring Passions Early On & Building the Right Foundations

Justin Sheppard is a Big Picture Advisor in association with Big Picture Education Australia, offering innovative programs that are revolutionising the education system.  Designed to support passionate high-school students through identifying and exploring what excites them, the program is producing incredible results. On this week’s episode of ‘That Bad Review’ podcast series, Adrian catches up with Justin for a chat about …

Bart Easdown on Working with Family, Social Media Diluting the Human Connection & Understanding Employees

Working with Family, Social Media Diluting the Human Connection & Understanding Employees

This week on the show, I have the pleasure of chatting with a very special guest, Bartholomew Easdown. Bart is the Operations Manager for all four of the holiday parks my wife Casey & I manage, and the youngest of my brothers. A musician at heart, Bart has always felt an underlying pull towards hospitality and tourism-based roles. He has …

Bart Easdown on Working with Family, Social Media Diluting the Human Connection & Understanding Employees

95. Bart Easdown on Working with Family, Social Media Diluting the Human Connection & Understanding Employees

This week on the show, Adrian chats with a very special guest, Bart Easdown. Bart is the Operations Manager for all four of Adrian’s holiday parks and the youngest of his brothers. A musician at heart, Bart has felt an underlying pull towards hospitality and tourism-based roles. For the good part of a decade, Bart has tried his hand at …