42. Andrew Kennedy on Video Production, Keeping up With Technology and Sharing Stories Around a Campfire

If you work in the hospitality industry, you know how beneficial it can be to hear about other people’s success stories. Each Monday, join Adrian Easdown as he has enlightening chats with successful folks in the hospitality industry around Australia. If you’re involved in anyway way with caravanning, running a restaurant or working with any other sort of hospitality-based business, …

How to Ask Guests for Reviews (and Get Them)

Working in the accommodation and tourism industry, I know how important reviews can be to a business. I also know plenty of businesses who are still not maximising every opportunity they can to seek out guest reviews, and leave it up to fate that they will come in on their social media. I like to remove as much chance from …

Business Takeover Success (an Essential Checklist)

Managing your own business is certainly one of the most rewarding things you can do, and when you have it running like a ship on a clear glass ocean it can feel like you have reached the pinnacle.  It’s not uncommon at this point for you to disrupt that calm with expanding your business to include one or maybe even …

39. Adrian Easdown and Ronsley Vaz on the Power of Feedback, Navigating the Sharing Economy and Nightmare Customer Service

If you’re not using feedback as a method of making decisions on the direction your business is heading, you are missing out on a huge resource for making improvements. Each Monday, join Adrian Easdown as he has enlightening chats with successful folks in the hospitality industry around Australia. If you’re involved in anyway way with caravanning, running a restaurant or …

Congratulations You’re a Manager! Now What?

Getting that manager role is a time when you can kick up your heels and really celebrate your achievement. Moving up the ladder in any organisation means you have put the hard work in and spent long hours making sure things work well in the business. Working on advancing your career is a job on its own, so after the …

Don’t get Lost in Comparison-itis

Imitation is the sincerest form of flattery, the old saying goes. But what happens when you look over the fence at the bloke down the road and it fills you with complete dread? Why is he doing so well? Why aren’t I as good as him? WHY DIDN’T I THINK OF THAT?!? It’s bad enough living with your own self-doubts, …

10 Essential Business Policies

Running a business is a rewarding and exciting experience that can make it an absolute pleasure to go to work… when things are going well. When you find yourself in a situation that you would rather not be involved in, like a dispute with a client or a difficult time with a team member, having a business policy to fall …

How to Add Your Personality to Your Pitch

When you start thinking about pitching your business models and ideas to strangers, you start to wonder how your pitches are going to be delivered. Researching this topic will bring up a ton of information about what you should do. Be passionate. Be direct. Be professional. Show your personality. It’s always the last one that people get stuck on, and …

10 Highly Effective Ways to Turn Guests into Advocates

One of the best tools a business owner can have in their arsenal is a group of totally dedicated clients who not only return again and again but who will bring more clients with them. I am talking about turning a favoured guest into an advocate for your business. These are the types of guests come to your defence online …

How to Find Bad Reviews

In today’s business landscape, word of mouth has taken on a whole new structure with the introduction of social media. Potential clients are now able to interact in a way they have never been able to before, by viewing what strangers have experienced at hotels, restaurants and holiday parks. In past decades, these reviews were limited to official channels, such …