Attracting New Target Markets, Empowering Staff to Make Confident Decisions & the Benefits of the Award Process with Jess Dineen (Ep.72)
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108. Revisiting: Attracting New Target Markets, Empowering Staff to Make Confident Decisions & the Benefits of the Award Process (Ep.72)

Jess Dineen is the multi-award-winning Operations Manager at Dineen Tourism Management and an advocate for establishing a balance between work and play. On this week’s episode of ‘That Bad Review’ podcast series, we revisit Adrian’s chat with Jess about how to best prepare staff, so they can confidently make decisions in the absence of direct management. Jess shares her views on the importance of recharging to ensure productivity within the workplace.  The duo …

106. Revisiting: Achieving Results by Taking Time Out, Operating a Successful Family Business & Industry Shaping Technology (Ep. 71)

107. Revisiting: Achieving Results by Taking Time Out, Operating a Successful Family Business & Industry Shaping Technology (Ep. 71)

Josh Carnavas is the Managing Director of Brisbane Camperland, a successful family business that has risen above many hardships within a tough industry, especially early on in its development. In this week’s episode, Adrian and Josh chat about the importance of taking time away from a business, in order to make good business decisions. They discuss the advantages and pitfalls of …

Graeme Haycraft & Jeremy Wilshire on Mental Health Support, Keeping Community Spirit High & Access to Recovery Resources

Mental Health Support, Keeping Community Spirit High & Access to Recovery Resources

This week on the podcast, we present episode three of the Southern NSW, Visitor Economy Bushfire Recovery Summit – Podcast Series. The episode begins with a chat I have with Graeme Haycraft.  Graeme was instrumental in leading the tourism recovery efforts on behalf of the Murrindindi and Mitchell Shire Councils, after the Black Saturday Fires of 2009. Graeme shares some …

Richard Beere on Target Markets and Best Fit Products, Building Resilience Through Diversity & The Holistic Circle Driving Consumerism

102. Richard Beere on Target Markets and Best Fit Products, Building Resilience Through Diversity & The Holistic Circle Driving Consumerism

Richard Beere is the Managing Director ofFastrak Asian Solutions and the Chair of Destination Southern New South Wales. With over 40 years’ experience working in the Tourism Industry, Richard possess a wealth of knowledge. Adrian was keen to chat with Richard, and hear what advice he has for industry stakeholders. Richard’s insights are even more valuable at this period in time, …

Richard Beere on Target Markets and Best Fit Products, Building Resilience Through Diversity & The Holistic Circle Driving Consumerism

Target Markets and Best Fit Products, Building Resilience Through Diversity & The Holistic Circle Driving Consumerism

Richard Beere is the Managing Director of Fastrak Asian Solutions and the Chair of Destination Southern New South Wales. With over 40 years’ experience working in the Tourism Industry, Richard possess a wealth of knowledge. His insights are even more valuable at this period in time, as we navigate through uncharted waters, not only within the Tourism Industry, but throughout every …

Communication is Key, Recovery Tips for Operators & Consistent Messaging - Visitor Economy Bushfire Recovery Summit

101. Communication is Key, Recovery Tips for Operators & Consistent Messaging

This week on the ‘That Bad Review’ we present the second episode in the Southern NSW, Visitor Economy Bushfire Recovery Summit podcast series. Episode two begins with a conversation between Adrian and Shannan Perry-Hall. Shannon is the Recovery Action Team Lead – Economic & Tourism, and the Acting Tourism Manager at Shoalhaven City Council. Shannon and Adrian have a great …

Locally-Led Recovery, Reactivating Local Economies & Building Better Futures

Locally-Led Recovery, Reactivating Local Economies & Building Better Futures

In February 2020, a Visitor Economy Bushfire Recovery Summit, was held on the South Coast of NSW, in the wake of a prolonged and devastating bushfire period. The event was hosted by Destination Southern NSW (DSNSW) and Destination Sydney Surrounds South (DSSS), with a focus on sharing strategies to support communities through a locally-led recovery process. The event also provided …

Neil James on Advantages of Workplace Learning, Industry Shaping Events & the Pitfalls of Responding to Reviews

98. Neil James on Advantages of Workplace Learning, Industry Shaping Events & the Pitfalls of Responding to Reviews

Neil James is the Vice President of Global Customer Success at ReviewPro. ReviewPro offers accommodation providers with integrated tools and processes to increase guest satisfaction and revenue. On this week’s episode of ‘That Bad Review’, podcast series, Adrian and Neil discuss issues around responding to online reviews. They chat about the unpredictability of industry altering events, and how adaptability is …

Neil James on Advantages of Workplace Learning, Industry Shaping Events & the Pitfalls of Responding to Reviews

Advantages of Workplace Learning, Industry Shaping Events & the Pitfalls of Responding to Reviews

Neil James is the Vice President of Global Customer Success at ReviewPro. ReviewPro offers accommodation providers with integrated tools and processes to increase guest satisfaction and revenue. Listeners may be surprised to hear, given my love of reviews; that Neil and I discuss issues around responding to online reviews. We chat about the unpredictability of industry altering events, and how …

Justin Sheppard on Big Picture Education, the Advantages of Exploring Passions Early On & Building the Right Foundations

96. Justin Sheppard on Big Picture Education, the Advantages of Exploring Passions Early On & Building the Right Foundations

Justin Sheppard is a Big Picture Advisor in association with Big Picture Education Australia, offering innovative programs that are revolutionising the education system.  Designed to support passionate high-school students through identifying and exploring what excites them, the program is producing incredible results. On this week’s episode of ‘That Bad Review’ podcast series, Adrian catches up with Justin for a chat about …