Karl Heyman is the CEO of Family Parks Australia & New Zealand, a network of pet friendly holiday parks that celebrate having a point of difference. Before moving to Australia, Karl worked for the Caravan Club in the UK. The Caravan Club (now the Caravan and Motor Home Club) is a 107-year-old club with traditional values, turning over 100 million pounds a year, boasting over 400 thousand members across approximately 250-270 parks in England, Scotland, Wales and Republic of …
100th Episode: Falling in Love with the Caravan and Camping Industry, Connecting with Nature & The Future of Holiday Parks
To celebrate the 100th episode of ‘That Bad Review’ podcast series, I chat with Australian actor, musician, long-standing TV host and more recently holiday park owner, Frankie J Holden. Frankie shares how he and his wife, Australian actress, Michelle Pettigrove, fell in love with the Caravan and Camping Industry. We discuss how the industry provides an opportunity for people to …
Industry Insights, Caravan & Camping Trends & Rebuilding after a Natural Disaster
Hugh Fitzpatrick works with Industry Insights at the Caravan Industry Association of Australia (CIAA) and is also the chair for the Young Tourism Network. Hugh is passionate about regional Australia and works hard to provide business owners with actionable insights to help them succeed. I was excited to speak with Hugh about stats and data, and the latest on current …
92. Hugh Fitzpatrick – Tourism Insights, Caravan & Camping Trends & Rebuilding after a Natural Disaster
Hugh Fitzpatrick works with Industry Insights at the Caravan Industry Association of Australia (CIAA) and is also the chair for the Young Tourism Network. Hugh is passionate about regional Australia and works hard to provide business owners with actionable insights to help businesses succeed. On this week’s episode of the ‘That Bad Review’ podcast series, Adrian and Hugh discuss the …
Traditional Holiday Parks, Four Key Elements of a Successful Park & Focusing on Existing Guests
Bert van Spronsen is the Founder & Managing Director of Kui Parks, a network of over 80 holiday parks across Australia. Kui Parks are carefully chosen against well-researched criteria, and offer facilities similar to those of traditional holiday parks. Bert bought his first camper trailer when he was twenty, upgrading to a caravan two years later. He admits to learning …
Accessibility, Sustainability & Communicating Effectively with Guests
Matt Bruckner is the Chief Operating Officer (COO) for NRMA Parks and Resorts, we’ve known each other for many years. My wife Casey and I secured our first park management contract through Australian Tourism Park Management (ATPM). Around the same time Matt landed a role in the ATPM accounting management team. Casey and I moved away from ATPM and explored …
Caravanning and Camping, ‘Anti-Social’ Social Media & What Kids Won’t Learn in School
Craig ‘Macca’ McGown is a host on the Australian travel television show ‘What’s Up Downunder’, which celebrates all things caravanning and camping. I was lucky enough to catch up with Macca for the 80th episode of the ‘That Bad Review’ podcast series. We have a great chat about caravanning and camping and how Macca’s TV career began. We get serious …
72. Jess Dineen on Empowering Staff to Make Confident Decisions, Benefits of the Award Process & Attracting New Target Markets
Jess Dineen is the multi-award-winning Operations Manager at Dineen Tourism Management and an advocate for establishing a balance between work and play. Having recently returned from a three-month trip travelling around Europe, Jess is well positioned to share her views on the effects of recharging to ensure productivity within the workplace. In this week’s episode, Adrian and Jess chat about …
71. Josh Carnavas on Operating a Successful Family Business, Achieving Results by Taking Time Out & Industry Shaping Technology
Josh Carnavas, the Managing Director of Brisbane Camperland, boasts an interesting surname. It’s an anagram of a word related to the industry of which he is very passionate about. Have you figured it out? Adrian was fortunate enough to steer Josh away from his beloved caravans for a chat this week about the industry from a trade perspective. In this …
Karl Heyman CEO of Family Parks on Having a Point of Difference, Building Mutually Beneficial Partnerships and Handling Customer Complaints Effectively
Karl Heyman, the CEO of Family Parks in Australia and New Zealand, is always thinking outside the box when it comes to developing a point of difference. This is highlighted each year through his stand at the Caravan Industry National Conference which serves up a nice cold beer to conference delegates. Karl is known for his love of craft beer …
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