Karl Heyman CEO of Family Parks

Karl Heyman CEO of Family Parks on Having a Point of Difference, Building Mutually Beneficial Partnerships and Handling Customer Complaints Effectively

Karl Heyman, the CEO of Family Parks in Australia and New Zealand, is always thinking outside the box when it comes to developing a point of difference. This is highlighted each year through his stand at the Caravan Industry National Conference which serves up a nice cold beer to conference delegates. Karl is known for his love of craft beer …

Karl Heyman CEO of Family Parks

69. Karl Heyman CEO of Family Parks on Having a Point of Difference, Building Mutually Beneficial Partnerships and Handling Customer Complaints Effectively

Karl Heyman is the CEO of Family Parks Australia & New Zealand, a network of pet friendly parks spanning across Australia, New Zealand and China. Before moving to Australia 8 years ago, English born Karl worked for the Caravan Club in the UK. The Caravan Club (now the Caravan and Motor Home Club) is a 107-year-old club with traditional values, …

Mike Hill, Co-founder of Aircamp on the Timely Birth & Death of Start-ups, the Instant Generation & the Effects of Social Media Marketing

When Mike Hill hears someone complain about a service, or lack thereof, he would never dream of tuning out. Instead he probes for more information, he loves hearing people complain. This might seem a little strange, but when this tactic is executed by an individual with great analytical skills, a marketing background and a savvy business sense, it can only …

Steven Wright, CEO of BIG4 Holiday Parks on Dealing with Industry Disruption, Risk Appetite & Being Your Authentic Self

While it’s possible to set out the path we would like our lives to take, if there is one thing that is certain, life has a tendency to throw out curveballs when you least expect it. Situations that you just don’t see coming. The best way to tackle these unexpected situations is to take a moment to consider the possible …

60. Steven Wright, CEO of BIG4 Holiday Parks on Dealing with Industry Disruption, Risk Appetite & Being Your Authentic Self

This week Steven Wright, CEO of BIG4 Holiday Parks chats about his incredible career rubbing shoulders with some of Australia’s finest sportspeople. We discuss Steven’s experience in dealing with industry disruptions and his tendency towards taking educated risks, all while trying to be the most authentic version of himself. Each Monday, join Adrian Easdown as he has enlightening chats with …

11. Daniel Tilton on Facing Seasonality Challenges, Marketing Insights and Thriving in the Accommodation Industry

Today on That Bad Review Podcast I’m speaking with Daniel Tilton, CEO for Next Generation Holiday Parks, a ‘family multinational’ that owns and operates holiday parks in both Australia and New Zealand. Daniel is the strategic brain of the company, as well as overseeing day to day operations of our parks. This episode is nostalgic for me because it was …

1. How to Avoid Burnout, Build the Perfect Team and Walk in the Shoes of Your Customers with Belinda Thomas

If you’re an entrepreneur working in the accommodation industry, and you’re looking for ways to relax and avoid burnout, then you’ll definitely want to check out this episode of That Bad Review. Today, I’m speaking with Belinda Thomas – the award-winning founder and owner of Hire Me Holiday Parks, and park manager extraordinaire. Here, Belinda shares her story, her top …