Richard Beere on Target Markets and Best Fit Products, Building Resilience Through Diversity & The Holistic Circle Driving Consumerism

102. Richard Beere on Target Markets and Best Fit Products, Building Resilience Through Diversity & The Holistic Circle Driving Consumerism

Richard Beere is the Managing Director ofFastrak Asian Solutions and the Chair of Destination Southern New South Wales. With over 40 years’ experience working in the Tourism Industry, Richard possess a wealth of knowledge. Adrian was keen to chat with Richard, and hear what advice he has for industry stakeholders. Richard’s insights are even more valuable at this period in time, …

Communication is Key, Recovery Tips for Operators & Consistent Messaging - Visitor Economy Bushfire Recovery Summit

101. Communication is Key, Recovery Tips for Operators & Consistent Messaging

This week on the ‘That Bad Review’ we present the second episode in the Southern NSW, Visitor Economy Bushfire Recovery Summit podcast series. Episode two begins with a conversation between Adrian and Shannan Perry-Hall. Shannon is the Recovery Action Team Lead – Economic & Tourism, and the Acting Tourism Manager at Shoalhaven City Council. Shannon and Adrian have a great …

Communication is Key, Recovery Tips for Operators & Consistent Messaging - Visitor Economy Bushfire Recovery Summit

Communication is Key, Recovery Tips for Operators & Consistent Messaging – Visitor Economy Bushfire Recovery Summit

This week on the ‘That Bad Review’ we present the second episode in the Southern NSW, Visitor Economy Bushfire Recovery Summit podcast series. Episode two begins with a conversation between Shannan Perry-Hall and I. Shannon is the Recovery Action Team Lead – Economic & Tourism, and the Acting Tourism Manager at Shoalhaven City Council.  We have a great chat around …

100th Episode - Frankie J Holden on: Falling in Love with the Caravan and Camping Industry, Connecting with Nature & The Future of Holiday Parks

100. Frankie J Holden on: Falling in Love with the Caravan and Camping Industry, Connecting with Nature & The Future of Holiday Parks

To celebrate the 100th episode of ‘That Bad Review’ podcast series, Adrian chats with Australian actor, musician, long-standing TV host and more recently holiday park owner, Frankie J Holden. Frankie shares his experience around falling in love with the caravan and camping industry, while hosting the TV series ‘What’s Up Downunder’. “We would travel all over Australia and visit wonderful …

Locally-Led Recovery, Reactivating Local Economies & Building Better Futures

99. Visitor Economy Bushfire Recovery Summit: Locally-Led Recovery, Reactivating Local Economies & Building Better Futures

In February 2020, a Visitor Economy Bushfire Recovery Summit, was held on the South Coast of NSW, in the wake of a prolonged and devastating bushfire period. The event focused on sharing strategies to support communities through a locally-led recovery process. The event also provided a platform for attendees to communicate the needs of local and regional business owners. Adrian …

Neil James on Advantages of Workplace Learning, Industry Shaping Events & the Pitfalls of Responding to Reviews

98. Neil James on Advantages of Workplace Learning, Industry Shaping Events & the Pitfalls of Responding to Reviews

Neil James is the Vice President of Global Customer Success at ReviewPro. ReviewPro offers accommodation providers with integrated tools and processes to increase guest satisfaction and revenue. On this week’s episode of ‘That Bad Review’, podcast series, Adrian and Neil discuss issues around responding to online reviews. They chat about the unpredictability of industry altering events, and how adaptability is …

Gavin Mckay on Freedom offered by Relief Management, Planning for the Big Lap & the Impact of Tourism on Regional Australia

97. Gavin Mckay on Freedom offered by Relief Management, Planning for the Big Lap & the Impact of Tourism on Regional Australia

Gavin McKay and his wife Steph are relief managers, traveling Australia. It’s not something they fell into, it was a meticulously planned life decision, an idea hatched over thirty years ago. However, despite a well-planned itinerary, Gavin and Steph’s journey has switched directions multiple times. Their Big-Lap became more about the adventures to be had, rather than ticking off the …

Justin Sheppard on Big Picture Education, the Advantages of Exploring Passions Early On & Building the Right Foundations

Big Picture Education, the Advantages of Exploring Passions Early On & Building the Right Foundations

Justin Sheppard is a Big Picture Advisor in association with Big Picture Education Australia, offering innovative programs that are revolutionising the education system.  Designed to support passionate high-school students through identifying and exploring what excites them, the program is producing incredible results. I met Justin early on in my career, snapping him and his wife up to work in one of …

Bart Easdown on Working with Family, Social Media Diluting the Human Connection & Understanding Employees

95. Bart Easdown on Working with Family, Social Media Diluting the Human Connection & Understanding Employees

This week on the show, Adrian chats with a very special guest, Bart Easdown. Bart is the Operations Manager for all four of Adrian’s holiday parks and the youngest of his brothers. A musician at heart, Bart has felt an underlying pull towards hospitality and tourism-based roles. For the good part of a decade, Bart has tried his hand at …

Karen Baldwin on Challenges within the Accommodation Industry, Guest Perspective and Prioritising Staff Needs

94. Karen Baldwin on Challenges within the Accommodation Industry, Guest Perspective and Prioritising Staff Needs

Karen Baldwin is the owner-operator of Best Western Kennedy Drive Airport Motel, in Tweed Heads, NSW. Adrian and Karen met at the Best Western Australasia conference, where Karen and her husband Steve won a ‘Quality and Service’ Award. The couple also proudly hold a number one in customer service award. In addition to these impressive accolades, they boast the third …