Mark Band, CEO of Parks & Leisure Australia

Mark Band, CEO of Parks & Leisure Australia on Leisure as a Human Right, the People Behind our Places and Spaces & the Recreation Opportunity Spectrum

Mark Band, CEO of Parks & Leisure Australia, shares with listeners his valuable insights into the Parks and Leisure Industry within Australia and across the globe. Drawing parallels between Australia and his birth country England, Mark describes how the traditional leisure activities that we all enjoy today stem from as far back as the Industrial Revolution. Mark explains during this …

Amir Harpaz, Co-founder & CEO of Book Outdoors, shares industry insights with Adrian Easdown on the 'That Bad Review' Podcast.

66. Amir Harpaz on: Industry Dilemma Solved by Book Outdoors, the Issues with 100% Occupancy & the Millennial takeover of the American RV Industry

Amir Harpaz is the co-founder & CEO of Book Outdoors, Board Member of the Florida & Alabama Association for RV Parks & Campgrounds, and Vice President of Harp Development. Amir was invited by Newbook to speak at the Tourism Innovators Conference held at the Gold Coast in June this year, where Adrian was fortunate enough to spend a bit of …

Travelling Family Circus

64. Travelling Family Circus, the Real Life Classroom & Handling Negative Feedback the Right Way

Content Creators Aaron & Jules Davenport have a passion for the tourism industry, sharing and documenting countless travel adventures with their three young boys. Together this collective of fun-loving explorers are known in the caravanning and camping industry as the Travelling Family Circus. This week I invite Aaron and Jules to speak with me on the ‘That Bad Review’ podcast …

63. Christopher Warren on Sustainability in Tourism, understanding your Carbon Footprint & breaking through the Green Ceiling

Dr Christopher Warren is an award-wining industry expert on sustainability, dedicating his time to better understanding how we as humans can significantly reduce our carbon footprint. Christopher realised many years ago that there was a large void of inaction in the area of sustainability and decided to make his own contribution. In this week’s episode, Christopher explains that while many …

62. Mike Hill, Co-founder of Aircamp on the Timely Birth & Death of Start-ups, the Instant Generation & the Effects of Social Media Marketing

While safe players within the Start-Up Industry believe it’s best to focus energy on one start-up at a time, Mike Hill founder of multiple successful start-ups, believes timing should be the dictator behind grabbing hold of an opportunity and running with it. When Mike Hill hears someone complain about a service, or lack thereof, he would never dream of tuning …

Transforming a transient client base into a thriving repeat community, industry awareness & catering to niche markets

Turning a passion into a career is a dream for many people, one that may seem impossible when stuck in the daily grind of life. The caravan and camping industry however, is one industry that offers a multitude of opportunities and an incredible network of individuals and organisations, that not only support everyday people to make life changing career transitions, …

3 Tips on How to Deliver Extraordinary Customer Service

The name of the game in hospitality is customer service! Attentive customer service can dramatically affect a guest’s experience with you… and your bottom line. It pays (literally) to pay attention to the customer service facet of your business because referrals are the best and cheapest marketing strategy. Follow these top tips and you will be on your way to …

Sustainable Experiences: Giving Guests What They Want

Sustainable Experiences: Giving Guests What They Want

The United Nations World Tourism Organization (UNWTO) has declared 2017 the year of sustainable tourism for development, and as such it’s little surprise that upwards of 65% of global travellers indicate they plan to stay at an eco-friendly hotel in 2017. Or that another traveler poll shows high value placed on ‘sustainable travel’ and ‘reducing environmental impact’. As what people …

Virtually New Vacations: The Rise of Virtual Reality in the Travel Industry

Virtually New Vacations: The Rise of Virtual Reality in the Travel Industry

Technology has given people the ability to interact with far-away environments from the comfort of their own lounges. In the tourism industry, Virtual Reality allows prospective vacationers research options and a ‘pre-experience’ to investigate potential holiday spots, from room tours and online destination tours, through to fully immersive holiday experiences. Leading VR creators YouVisit Studios is providing access to the …