This week on the podcast, we present episode three of the Southern NSW, Visitor Economy Bushfire Recovery Summit – Podcast Series. The episode begins with a chat I have with Graeme Haycraft. Graeme was instrumental in leading the tourism recovery efforts on behalf of the Murrindindi and Mitchell Shire Councils, after the Black Saturday Fires of 2009. Graeme shares some …
Target Markets and Best Fit Products, Building Resilience Through Diversity & The Holistic Circle Driving Consumerism
Richard Beere is the Managing Director of Fastrak Asian Solutions and the Chair of Destination Southern New South Wales. With over 40 years’ experience working in the Tourism Industry, Richard possess a wealth of knowledge. His insights are even more valuable at this period in time, as we navigate through uncharted waters, not only within the Tourism Industry, but throughout every …

101. Communication is Key, Recovery Tips for Operators & Consistent Messaging
This week on the ‘That Bad Review’ we present the second episode in the Southern NSW, Visitor Economy Bushfire Recovery Summit podcast series. Episode two begins with a conversation between Adrian and Shannan Perry-Hall. Shannon is the Recovery Action Team Lead – Economic & Tourism, and the Acting Tourism Manager at Shoalhaven City Council. Shannon and Adrian have a great …

99. Visitor Economy Bushfire Recovery Summit: Locally-Led Recovery, Reactivating Local Economies & Building Better Futures
In February 2020, a Visitor Economy Bushfire Recovery Summit, was held on the South Coast of NSW, in the wake of a prolonged and devastating bushfire period. The event focused on sharing strategies to support communities through a locally-led recovery process. The event also provided a platform for attendees to communicate the needs of local and regional business owners. Adrian …
Challenges within the Accommodation Industry, Guest Perspective and Prioritising Staff Needs
Karen Baldwin is the owner-operator of Best Western Kennedy Drive Airport Motel, in Tweed Heads, NSW. We met at the Best Western Australasia conference, where Karen and her husband Steve won a ‘Quality and Service’ Award. The couple also proudly hold a number one in customer service award. In addition to these impressive accolades, they also boast the third cleanest …

94. Karen Baldwin on Challenges within the Accommodation Industry, Guest Perspective and Prioritising Staff Needs
Karen Baldwin is the owner-operator of Best Western Kennedy Drive Airport Motel, in Tweed Heads, NSW. Adrian and Karen met at the Best Western Australasia conference, where Karen and her husband Steve won a ‘Quality and Service’ Award. The couple also proudly hold a number one in customer service award. In addition to these impressive accolades, they boast the third …
Outsourced Hotel Services, Tapping into Hidden Skills Sets & Eliminating Waste in Guest Accommodation
Craig Coughlin is the CEO of LUXXE Outsourced Hotel Services, a company that offers outsourced service solutions to hotels. I was keen to chat all things staffing with Craig. In particular, I wanted to get some tips on maintaining a healthy balance when employing a large number of people. Especially in the often-transient hospitality sector. Outsourced Hotel Services LUXXE Outsourced …
Eco-Tourism in Indigenous Communities, Made in China & the Importance of a Supportive Family
gap Michael Collins is the principal of CF Global, a procurement company specialising in products used across multiple service-based industries. With a strong background in eco-tourism, Michael shares insights into the emergence of glamping and the impact the sector has on Indigenous Australians. We chat about the quality and demand of products imported from China. We also discuss the importance …

91. Michael Collins on Eco-Tourism in Indigenous Communities, Made in China & the Importance of a Supportive Family
Michael Collins is the principal of CF Global, a procurement company specialising in products used across multiple service-based industries. After years working in the tourism and hospitality sector, Michael came across a niche market that needed servicing and took advantage of the opportunity to start his own business. On this week’s episode of the ‘That Bad Review’ podcast series, Adrian …
Training Solutions for Tourism Operators, Co-Founding a Successful Business & Digital Savvy Small Business Owners
Liz Ward is the Co-Founder and CEO of Tourism Tribe and has worked in technology and tourism for most of her career. Liz started in digital strategy and digital marketing when working for Tourism and Events Queensland. Later, Liz went on to project manage the development of the Australian Tourism Data Warehouse (ATDW), subsequently taking the reins as the CEO …