Insights for Success with Nick Ellis, Mateship & Comradery with Laura Cocking & Turning Detractors into Promoters with Timo Lorenzen

Insights for Success with Nick Ellis, Mateship & Comradery with Laura Cocking & Turning Detractors into Promoters with Timo Lorenzen

This week we take a look at the highlights from conversations I have had with a fantastic mix of podcast guests. We revisit the valuable insights for success offered by Nick Ellis, the General Manager of Ovolo Inchcolm. Some great information is extracted from my chat with Laura Cocking, the Business & Park Development Manager at Top Parks, including our …

Robert Zatta Best Western Bluegum Motel in Dubbo

77. Robert Zatta on How to Soar to the Top on TripAdvisor, the Importance of Word-of-Mouth and the Pros & Cons of Mobile Check-In

Robert Zatta’s is the owner operator of the multi-award winning Best Western Bluegum Motel in Dubbo. Five years ago, Robert and his wife Amanda embarked on a renovation of the motel’s infrastructure and an overhaul of systems and procedures. The upgrades transformed the business, taking it from an average 3 ½ star motel to a popular 4 ½* property. In …

Robert Zatta Best Western Bluegum Motel in Dubbo

How to Soar to the Top on TripAdvisor, the Importance of Word-of-Mouth and the Pros & Cons of Mobile Check-In

Robert Zatta’s family have owned the multi-award winning Best Western Bluegum Motel in Dubbo since it’s construction thirty-five years ago. In 2014, Robert and his wife Amanda, decided to take over the management of the hotel. With Amanda’s keen eye for design and Robert’s IT and sales background they embarked on a renovation of the hotel’s infrastructure and an overhaul …

Colby Hutchinson - Director of Customer Experience (CX) & Brand Management Administration at Best Western® Hotels & Resorts on Fundamentals for Life, Working in a Data Rich, Process Poor Industry & the Benefits of Online Travel Agents (OTAs)

Fundamentals for Life, Working in a Data Rich, Process Poor Industry & the Benefits of Online Travel Agents (OTAs)

Colby Hutchinson – Director of Customer Experience (CX) & Brand Management Administration at Best Western® Hotels & Resorts. Despite being in the hospitality game for over 25 years, Colby Hutchinson wakes up excited to go to work. His enthusiasm is infectious. I caught up with Colby when he flew in from the United States for the Best Western Australasia National …