Locally-Led Recovery, Reactivating Local Economies & Building Better Futures

Locally-Led Recovery, Reactivating Local Economies & Building Better Futures

In February 2020, a Visitor Economy Bushfire Recovery Summit, was held on the South Coast of NSW, in the wake of a prolonged and devastating bushfire period. The event was hosted by Destination Southern NSW (DSNSW) and Destination Sydney Surrounds South (DSSS), with a focus on sharing strategies to support communities through a locally-led recovery process. The event also provided …

Bart Easdown on Working with Family, Social Media Diluting the Human Connection & Understanding Employees

95. Bart Easdown on Working with Family, Social Media Diluting the Human Connection & Understanding Employees

This week on the show, Adrian chats with a very special guest, Bart Easdown. Bart is the Operations Manager for all four of Adrian’s holiday parks and the youngest of his brothers. A musician at heart, Bart has felt an underlying pull towards hospitality and tourism-based roles. For the good part of a decade, Bart has tried his hand at …

Karen Baldwin on Challenges within the Accommodation Industry, Guest Perspective and Prioritising Staff Needs

94. Karen Baldwin on Challenges within the Accommodation Industry, Guest Perspective and Prioritising Staff Needs

Karen Baldwin is the owner-operator of Best Western Kennedy Drive Airport Motel, in Tweed Heads, NSW. Adrian and Karen met at the Best Western Australasia conference, where Karen and her husband Steve won a ‘Quality and Service’ Award. The couple also proudly hold a number one in customer service award. In addition to these impressive accolades, they boast the third …

Craig Coughlin on Outsourced Hotel Services, Tapping into Hidden Skills Sets, Eliminating Waste in Guest Accommodation

Outsourced Hotel Services, Tapping into Hidden Skills Sets & Eliminating Waste in Guest Accommodation

Craig Coughlin is the CEO of LUXXE Outsourced Hotel Services, a company that offers outsourced service solutions to hotels. I was keen to chat all things staffing with Craig. In particular, I wanted to get some tips on maintaining a healthy balance when employing a large number of people. Especially in the often-transient hospitality sector. Outsourced Hotel Services LUXXE Outsourced …

Craig Coughlin on Outsourced Hotel Services, Tapping into Hidden Skills Sets, Eliminating Waste in Guest Accommodation

93. Craig Coughlin on Outsourced Hotel Services, Tapping into Hidden Skills Sets & Eliminating Waste in Guest Accommodation

Craig Coughlin is the CEO of LUXXE Outsourced Hotel Services, a company that offers outsourced service solutions to hotels. Adrian was keen to chat all things staffing with Craig, and get some tips on how to maintain a healthy balance when employing a large number of people, especially in the often-transient hospitality sector. On this week’s episode of the ‘That …

Hugh Fitzpatrick on Industry Insights, Caravan & Camping Trends & Rebuilding after a Natural Disaster

Industry Insights, Caravan & Camping Trends & Rebuilding after a Natural Disaster

Hugh Fitzpatrick works with Industry Insights at the Caravan Industry Association of Australia (CIAA) and is also the chair for the Young Tourism Network. Hugh is passionate about regional Australia and works hard to provide business owners with actionable insights to help them succeed. I was excited to speak with Hugh about stats and data, and the latest on current …

Liz Ward on Training Solutions for Tourism Operators, Co-Founding a Successful Business & Digital Savvy Small Business Owners

Training Solutions for Tourism Operators, Co-Founding a Successful Business & Digital Savvy Small Business Owners

Liz Ward is the Co-Founder and CEO of Tourism Tribe and has worked in technology and tourism for most of her career. Liz started in digital strategy and digital marketing when working for Tourism and Events Queensland. Later, Liz went on to project manage the development of the Australian Tourism Data Warehouse (ATDW), subsequently taking the reins as the CEO …

Episode 89. Bruce Harkness on Personalised Customer Experience, Accommodation Based Communalisation & Industry Shaping Millennials

89. Bruce Harkness on Personalised Customer Experience, Accommodation Based Communalisation & Industry Shaping Millennials

Bruce Harkness is the Senior Vice President of HR and Customer Experience at Wyndham Destination, Asia Pacific.  Wyndham Destination is a global company which develops, markets and sells vacation ownership interests in approximately 110 countries. On this week’s episode of the ‘That Bad Review’ podcast series, Adrian and Bruce chat about providing a personalised customer experience. Bruce shares how Millennials …

Bert van Spronsen on Traditional Holiday Parks, Four Key Elements of a Successful Park & Focusing on Existing Guests

88. Bert van Spronsen on Traditional Holiday Parks, Four Key Elements of a Successful Park & Focusing on Existing Guests

Bert van Spronsen is the Founder & Managing Director of Kui Parks, a network of over 80 holiday parks across Australia. Parks within the Kui network are carefully chosen against a well-researched criterion, and tend to offer facilities similar to those of traditional holiday parks. On this week’s episode of the ‘That Bad Review’ podcast series, Adrian and Bert have …

Alistair Mitchell on Mental Health, Disengaged Employees & Being an Empathetic Boss

Mental Health, Disengaged Employees & Being an Empathetic Boss

Alistair Mitchell is a Mental Health advocate, Performance Coach and Founder of Discovering the Best You. After years growing up on the land, Alistair Mitchell moved to the Gold Coast and took on a Real Estate business. He was a competitive, country kid. A high achiever, especially when it came to sport. Unfortunately, the qualities Alistair developed in his younger …