Below you'll find a list of all posts that have been tagged as “relationship”
Justin Sheppard is a Big Picture Advisor in association with Big Picture Education Australia, offering innovative programs that are revolutionising the education system. Designed to support passionate high-school students through identifying and exploring what excites them, the program is producing incredible results. I met Justin early on in my career, snapping him and his wife up to work in one of …
Justin Sheppard is a Big Picture Advisor in association with Big Picture Education Australia, offering innovative programs that are revolutionising the education system. Designed to support passionate high-school students through identifying and exploring what excites them, the program is producing incredible results. On this week’s episode of ‘That Bad Review’ podcast series, Adrian catches up with Justin for a chat about …
Liz Ward is the Co-Founder and CEO of Tourism Tribe and has worked in technology and tourism for most of her career. Liz started in digital strategy and digital marketing when working for Tourism and Events Queensland. Later, Liz went on to project manage the development of the Australian Tourism Data Warehouse (ATDW), subsequently taking the reins as the CEO …
Liz Ward is the Co-Founder and CEO of Tourism Tribe. Liz started a career in digital strategy and digital marketing when working for Tourism and Events Queensland. Honing her skills whilst project managing the development of the Australian Tourism Data Warehouse (ATDW), a large online resource used by organisations nation-wide. Liz later became the CEO of ATDW, a position she …
Bruce Harkness is the Senior Vice President of HR and Customer Experience at Wyndham Destinations, Asia Pacific. Wyndham Destinations is a global company which develops, markets and sells vacation ownership interests in approximately 110 countries. I was excited to chat with Bruce for this week’s episode of the ‘That Bad Review’ Podcast series, about providing great customer experience. Personalised Customer …
Katrina McCarter is an author, speaker & marketing strategist, as well as the founder and CEO of Marketing to Mums. Through her business, Katrina coaches brands in understanding how to sell more effectively to Australia’s biggest consumer market, mums. Katrina is a wealth of knowledge when it comes to marketing. Sharing her insights through her books, keynote speeches and workshops. …
Alistair Mitchell is a mental health advocate, performance coach and the founder of Discovering the Best You. ‘Discovering the Best You,’ provides programs and presentations designed to tackle mental health in schools, businesses and sporting organisations. Alistair draws on his own battle with mental health to better equip others with the skills necessary to support people going through difficult times. …
Sometimes, customer relations can become a combat sport. Those frequenting your business can be seemingly unreasonable and it may be difficult to understand why they’re so upset about simple things like a lack of soap in the restroom. It’s easy, as a business owner, to be cynical and dismissive of customer complaints. But handling these situations with compassion and empathy …
It might seem like common sense that you should deliver what you say you will, but I find it shocking the number of times people exaggerate or misrepresent something online. In the accommodation industry, this is setting the stage for disappointment, and more than likely a few bad reviews. This isn’t the method upon which you want to build any …
No matter what industry you’re in, everyone at one time or another will get that bad review. And, of course, that bad review is the one that sticks in your mind. So, what should you do? What’s the best way to respond and how do you move forward? Read on to see what next steps you should take after reading …
