The name of the game in hospitality is customer service! Attentive customer service can dramatically affect a guest’s experience with you… and your bottom line. It pays (literally) to pay attention to the customer service facet of your business because referrals are the best and cheapest marketing strategy. Follow these top tips and you will be on your way to …
Hospitality Trends: The Social Messaging Gold Rush
Research shows that social messaging is one of the fastest growing behaviors online today. This should come as little surprise with WhatsApp, Wechat, Viber and Facebook Messenger coming to dominate how much of the globe communicates. Look at the daily active user (the lifeblood of any application) totals for any of these platforms and you’ll find them consistently outperforming social …
Why Airbnb Might Not Be as Much of a Threat to Small Hotels as You Think
Airbnb is everywhere. The company, which allows users to rent residential properties from people in most cities has gone mainstream. A few short years ago and this disruptive startup was on the outside, mostly unknown to the world. Times have changed. As of this writing, Airbnb has amassed some truly impressive statistics. An estimated 700,000 hosts in 191 countries, 2.3 …
In-Room Technology: What Do Your Guests Really Want?
As technology continues to change the way we live our lives, hotels around the world are utilising the newest in-room tech to wow their guests. At Hotel 1000 in Seattle, USA, electronic sensors have been implemented in guest rooms that can scan and determine if the room is occupied. This information is transmitted to a panel on the door which …
5 Rules for a Happy Holiday Park
Running a holiday park is a rewarding yet difficult experience. There are so many different aspects to consider in order to make sure everything is running as smoothly as possible, but often things can start to slide. So how do you recognise where you’re going wrong? And more importantly, how do you fix it? Here are five important rules you …
Feedback Loops: Not Just a Jargon Term
Feedback loops might sound vaguely pointless, but they are used in all aspects of life, from the human body to the environment. A feedback loop produces better behaviour by using a simple continuum: something is produced, its success is measured and those results are then used to improve production. Feedback loops can be used to help build better habits …
The Pro’s and Pro’s of Social Media in Business
While social media might seem like a relatively new phenomenon, it’s actually existed in one form or another for many years, dating as far back as 550 BC, where the existence of a very primitive postal service in Ancient Persia allowed people to send things in the mail through a system of horses. Luckily, social media these days is much …
Team Culture as an Asset in Your Business
In a recent article, I wrote about how you can attract and retain great staff for your business. I focused on empathising with your employees’ needs, creating a team environment and reward incentives. However, what I didn’t get into in any real detail was team culture. Team culture is intrinsically linked to that of your business, and that’s something I’ve …
Top Tips on How to Attract and Retain Great Staff
One of the most important facets of any business is having good staff. They’re the beating heart of your organisation. They can be the difference between delivering great service and maximising on your already fantastic assets, and not producing the value that your business is capable of. So, how do you go about attracting brilliant staff in the first place, …
How to Keep Both Your Customers and Your Staff Happy
One of the biggest problems and learning curves that business owners and managers alike come up against is striking the balance between keeping customers and staff happy. In most cases, we create a methodology and practices that are client-centric, but that can jeopardise our relationship with our employees. Of course, you don’t have to be a genius to figure out …
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