Before entering into a new job or industry, it’s important to get yourself into the mindset that you’re going to need to learn a bunch of new information and skill-sets. Unfortunately, there’s no easy way around this, and much of this learning-curve has to be done on the job. Before I got into the accommodation industry, there was plenty I …
How to Keep Both Your Customers and Your Staff Happy
One of the biggest problems and learning curves that business owners and managers alike come up against is striking the balance between keeping customers and staff happy. In most cases, we create a methodology and practices that are client-centric, but that can jeopardise our relationship with our employees. Of course, you don’t have to be a genius to figure out …