Mark Band, CEO of Parks & Leisure Australia

Mark Band, CEO of Parks & Leisure Australia on Leisure as a Human Right, the People Behind our Places and Spaces & the Recreation Opportunity Spectrum

Mark Band, CEO of Parks & Leisure Australia, shares with listeners his valuable insights into the Parks and Leisure Industry within Australia and across the globe. Drawing parallels between Australia and his birth country England, Mark describes how the traditional leisure activities that we all enjoy today stem from as far back as the Industrial Revolution. Mark explains during this …

Why Feedback Can Help Your Accommodation Business to Grow

There are three elements that will make your accommodation business better and help it to grow. Your services and your cash flow are two of those elements, and the third is feedback. Businesses that only focus on the first two elements won’t necessarily suffer as a result. They will, in all likelihood, do okay and experience moderate growth; however, those …

3 Tips on How to Deliver Extraordinary Customer Service

The name of the game in hospitality is customer service! Attentive customer service can dramatically affect a guest’s experience with you… and your bottom line. It pays (literally) to pay attention to the customer service facet of your business because referrals are the best and cheapest marketing strategy. Follow these top tips and you will be on your way to …

1. How to Avoid Burnout, Build the Perfect Team and Walk in the Shoes of Your Customers with Belinda Thomas

If you’re an entrepreneur working in the accommodation industry, and you’re looking for ways to relax and avoid burnout, then you’ll definitely want to check out this episode of That Bad Review. Today, I’m speaking with Belinda Thomas – the award-winning founder and owner of Hire Me Holiday Parks, and park manager extraordinaire. Here, Belinda shares her story, her top …