Below you'll find a list of all posts that have been tagged as “customers”
Neil James is the Vice President of Global Customer Success at ReviewPro. ReviewPro offers accommodation providers with integrated tools and processes to increase guest satisfaction and revenue. On this week’s episode of ‘That Bad Review’, podcast series, Adrian and Neil discuss issues around responding to online reviews. They chat about the unpredictability of industry altering events, and how adaptability is …
Bruce Harkness is the Senior Vice President of HR and Customer Experience at Wyndham Destinations, Asia Pacific. Wyndham Destinations is a global company which develops, markets and sells vacation ownership interests in approximately 110 countries. I was excited to chat with Bruce for this week’s episode of the ‘That Bad Review’ Podcast series, about providing great customer experience. Personalised Customer …
Mark Band, CEO of Parks & Leisure Australia, shares with listeners his valuable insights into the Parks and Leisure Industry within Australia and across the globe. Drawing parallels between Australia and his birth country England, Mark describes how the traditional leisure activities that we all enjoy today stem from as far back as the Industrial Revolution. Mark explains during this …
Sometimes, customer relations can become a combat sport. Those frequenting your business can be seemingly unreasonable and it may be difficult to understand why they’re so upset about simple things like a lack of soap in the restroom. It’s easy, as a business owner, to be cynical and dismissive of customer complaints. But handling these situations with compassion and empathy …
There’s nothing like an informed, outside perspective to really make you rethink how you look at your business and industry. At least this is how it felt when I sat down with Campbell Korff in the latest episode of the That Bad Review podcast. Campbell is an Aussie lawyer turned big-time international financial whiz who has spent many years living, …
There are three elements that will make your accommodation business better and help it to grow. Your services and your cash flow are two of those elements, and the third is feedback. Businesses that only focus on the first two elements won’t necessarily suffer as a result. They will, in all likelihood, do okay and experience moderate growth; however, those …
No matter what industry you’re in, everyone at one time or another will get that bad review. And, of course, that bad review is the one that sticks in your mind. So, what should you do? What’s the best way to respond and how do you move forward? Read on to see what next steps you should take after reading …
The name of the game in hospitality is customer service! Attentive customer service can dramatically affect a guest’s experience with you… and your bottom line. It pays (literally) to pay attention to the customer service facet of your business because referrals are the best and cheapest marketing strategy. Follow these top tips and you will be on your way to …
If you’re an entrepreneur working in the accommodation industry, and you’re looking for ways to relax and avoid burnout, then you’ll definitely want to check out this episode of That Bad Review. Today, I’m speaking with Belinda Thomas – the award-winning founder and owner of Hire Me Holiday Parks, and park manager extraordinaire. Here, Belinda shares her story, her top …
Before entering into a new job or industry, it’s important to get yourself into the mindset that you’re going to need to learn a bunch of new information and skill-sets. Unfortunately, there’s no easy way around this, and much of this learning-curve has to be done on the job. Before I got into the accommodation industry, there was plenty I …
