Finding Business Success In Unique Places

Everything is unique about Paronella Park. If you ask anyone who has visited the park I think they would all agree it’s an exceptional little gem. A haven of trees, castles, fountains and lots of hidden surprises, it’s truly a wonder. Thanks to the current owners Mark and Judy Evans, the park had gone from near dilapidation to award-winning success …

How to Ask Guests for Reviews (and Get Them)

Working in the accommodation and tourism industry, I know how important reviews can be to a business. I also know plenty of businesses who are still not maximising every opportunity they can to seek out guest reviews, and leave it up to fate that they will come in on their social media. I like to remove as much chance from …

3 Books That Will Make You Rethink How You’re Living Life

That Bad Review is a podcast about handling negative feedback in the accommodation industry, but it’s also a show meant to help you navigate the pitfalls of professional life. Our last episode featured Cameron D’Arcy. He’s the co-founder of both media production company Brightworks and Sierra Escape, a luxury eco glamping destination in Mudgee, NSW. Besides being super successful, he’s …

Business Takeover Success (an Essential Checklist)

Managing your own business is certainly one of the most rewarding things you can do, and when you have it running like a ship on a clear glass ocean it can feel like you have reached the pinnacle.  It’s not uncommon at this point for you to disrupt that calm with expanding your business to include one or maybe even …

Congratulations You’re a Manager! Now What?

Getting that manager role is a time when you can kick up your heels and really celebrate your achievement. Moving up the ladder in any organisation means you have put the hard work in and spent long hours making sure things work well in the business. Working on advancing your career is a job on its own, so after the …

How to Help Your Accommodation Business Stand Out Online

This week’s episode of That Bad Review features Elysha Loiterton of Campstay. Campstay is a startup that helps consumers make reservations at camp spots and holiday parks in Australia and New Zealand. Elysha had a lot of interesting things to say about the accommodation industry — the rise of micro-influencers, keeping your mood up when running a business, etc. But …

Don’t get Lost in Comparison-itis

Imitation is the sincerest form of flattery, the old saying goes. But what happens when you look over the fence at the bloke down the road and it fills you with complete dread? Why is he doing so well? Why aren’t I as good as him? WHY DIDN’T I THINK OF THAT?!? It’s bad enough living with your own self-doubts, …

How to Get the Most out of a Caravan Trip With Your Kids

Caravanning with young children is an incredibly rewarding experience. Your kids get to see nature that their peers would only dream of, and you get to spend quality time with your family in an era where that sort of thing is increasingly rare. Keeping sane during the whole process is another story, however. So here are some tips to make …

10 Essential Business Policies

Running a business is a rewarding and exciting experience that can make it an absolute pleasure to go to work… when things are going well. When you find yourself in a situation that you would rather not be involved in, like a dispute with a client or a difficult time with a team member, having a business policy to fall …