Alistair Mitchell on Mental Health, Disengaged Employees & Being an Empathetic Boss

Mental Health, Disengaged Employees & Being an Empathetic Boss

Alistair Mitchell is a Mental Health advocate, Performance Coach and Founder of Discovering the Best You. After years growing up on the land, Alistair Mitchell moved to the Gold Coast and took on a Real Estate business. He was a competitive, country kid. A high achiever, especially when it came to sport. Unfortunately, the qualities Alistair developed in his younger …

Andrea Plawutsky from Amplify Me on: Becoming China Ready, 8 Tips for Tapping into a New Market & Selling Benefits not Features

Becoming China Ready, 8 Tips for Tapping into a New Market & Selling Benefits not Features

Andrea Plawutsky is the Director of Amplify Me, a Tourism Consultancy specialising in the Chinese market. Andrea and I have crossed paths at numerous industry events and functions. I value her perspective on a wide range of industry related topics. In particular, I was interested to chat with Andrea about the growth of the inbound Chinese visitor market, and discuss …

Sean Haylan on Positive Attitude Verses Skill Set, The Growth of Tourism in Regional Areas & The Benefits of Collaboration - That bad Review Podcast

Positive Attitude Verses Skill Set, The Growth of Tourism in Regional Areas & The Benefits of Collaboration.

Sean Haylan is the General Manager of Destination Southern NSW (DSNSW). DSNSW is a regional, industry focused tourism body, driving the visitor economy in the south east of NSW. I caught up with Sean and had a great chat around the growing recognition of the tourism sector as a powerhouse industry. A sector that embraces positive attitude over skill set, …

Insights for Success with Nick Ellis, Mateship & Comradery with Laura Cocking & Turning Detractors into Promoters with Timo Lorenzen

Insights for Success with Nick Ellis, Mateship & Comradery with Laura Cocking & Turning Detractors into Promoters with Timo Lorenzen

This week we take a look at the highlights from conversations I have had with a fantastic mix of podcast guests. We revisit the valuable insights for success offered by Nick Ellis, the General Manager of Ovolo Inchcolm. Some great information is extracted from my chat with Laura Cocking, the Business & Park Development Manager at Top Parks, including our …

Matt Bruckner on Accessibility, Sustainability & Communicating Effectively with Guests

Accessibility, Sustainability & Communicating Effectively with Guests

Matt Bruckner is the Chief Operating Officer (COO) for NRMA Parks and Resorts, we’ve known each other for many years. My wife Casey and I secured our first park management contract through Australian Tourism Park Management (ATPM). Around the same time Matt landed a role in the ATPM accounting management team. Casey and I moved away from ATPM and explored …

Avril Carter on: The Evolution of Reviews, Amplifying Complaints to Benefit Your Business & Reading Between the Lines of Feedback

The Evolution of Reviews, Amplifying Complaints to Benefit Your Business & Reading Between the Lines of Feedback

Avril Carter  is a Sales Director with ReviewPro, responsible for business acquisition and support within Australasia. ReviewPro provides guest intelligence solutions to hospitality businesses, with a focus on managing online reputations and delivering improved guest experiences. I was really looking forward to chatting to Avril about her role, as everyone knows how much I love reviews. I wasn’t disappointed. The …

Macca - Caravanning and camping

Caravanning and Camping, ‘Anti-Social’ Social Media & What Kids Won’t Learn in School

Craig ‘Macca’ McGown is a host on the Australian travel television show ‘What’s Up Downunder’, which celebrates all things caravanning and camping. I was lucky enough to catch up with Macca for the 80th episode of the ‘That Bad Review’ podcast series. We have a great chat about caravanning and camping and how Macca’s TV career began. We get serious …

Adrian Easdown on Everyone has a Story, Tips for Success & How to Effectively Scale Your Business. Feedback as a business growth tool.

Everyone has a Story, Tips for Success & How to Effectively Scale Your Business  

For this week’s episode of ‘That Bad Review’ Podcast we do things a bit differently. Instead of asking the questions, I’m interviewed by Michael Vincent for The Seachange Business Podcast. Through his podcast, Michael seeks to understand the back story behind what makes business owners successful. I was honoured have a chat with Michael about my own experience and the knowledge I’ve gathered along the way. …

Photo of Sandi-Kate Hutchins on Increase in Pet Friendly Tourist Parks, Tips for Accommodating Pets & Connecting Guests through Music

Increase in Pet Friendly Tourist Parks, Tips for Accommodating Pets & Connecting Guests through Music

After years of operating council owned caravan parks, in 2015 Sandi-Kate Hutchins and her husband purchased their own park, Prime Pet Friendly Tourist Park in Lakes Entrance, Victoria. The park was run down and only offered a couple of worn cabins to accommodate guests traveling with pets. Over the last four years, Sandi-Kate and her husband have transformed the park. …

Robert Zatta Best Western Bluegum Motel in Dubbo

How to Soar to the Top on TripAdvisor, the Importance of Word-of-Mouth and the Pros & Cons of Mobile Check-In

Robert Zatta’s family have owned the multi-award winning Best Western Bluegum Motel in Dubbo since it’s construction thirty-five years ago. In 2014, Robert and his wife Amanda, decided to take over the management of the hotel. With Amanda’s keen eye for design and Robert’s IT and sales background they embarked on a renovation of the hotel’s infrastructure and an overhaul …