Justin Hales, CEO of Camplify

Justin Hales CEO of Camplify on Turning Ideas into a Successful Business, Offsetting Recreational Vehicles & the Breakdown of Traditional Education Pathways

Justin Hales is the founder and CEO of Camplify, a recreational vehicle (RV) hiring platform and a major player in the share economy industry.  After dominating the Australian market, Justin and his team launched in the UK, seeing fantastic growth in the last twelve months. Camplify will soon expand into other European countries and places like New Zealand. I caught …

Karl Heyman CEO of Family Parks

Karl Heyman CEO of Family Parks on Having a Point of Difference, Building Mutually Beneficial Partnerships and Handling Customer Complaints Effectively

Karl Heyman, the CEO of Family Parks in Australia and New Zealand, is always thinking outside the box when it comes to developing a point of difference. This is highlighted each year through his stand at the Caravan Industry National Conference which serves up a nice cold beer to conference delegates. Karl is known for his love of craft beer …

Mark Band, CEO of Parks & Leisure Australia

Mark Band, CEO of Parks & Leisure Australia on Leisure as a Human Right, the People Behind our Places and Spaces & the Recreation Opportunity Spectrum

Mark Band, CEO of Parks & Leisure Australia, shares with listeners his valuable insights into the Parks and Leisure Industry within Australia and across the globe. Drawing parallels between Australia and his birth country England, Mark describes how the traditional leisure activities that we all enjoy today stem from as far back as the Industrial Revolution. Mark explains during this …

Image of Irene Viergever, Thetford After-Market Sales & Marketing Manager

Irene Viergever from Thetford on Product Quality Assurance, Young Leaders Fostering Positive Relationships within the Industry and Journaling as a Daily Motivator

Irene Viergever, the After-Market Sales & Marketing Manager for global company Thetford, transferred to Australia from the Netherlands five years ago and instantly saw a need to grow the after-sales care department of the business. On this week’s episode, Irene and I chat about various topics, including the importance of quality assurance, her role as a future leader within the …

Amir Harpaz, Co-founder & CEO of Book Outdoors, shares industry insights with Adrian Easdown on the 'That Bad Review' Podcast.

Amir Harpaz on: Industry Dilemma Solved by Book Outdoors, the Issues with 100% Occupancy & the Millennial takeover of the American RV Industry

Amir Harpaz is the Co-founder & CEO of Book Outdoors, Board Member of the Florida & Alabama Association for RV Parks & Campgrounds, and Vice President of Harp Development. Amir was invited by Newbook to speak at the Tourism Innovators Conference at the Gold Coast in June. I was lucky enough to spend a bit of one-on-one time chatting to …

Paul Bambei – CEO of ARVC on The Pros and Cons of Emotional Decision Making, the Growth of a Recession Proof Industry & Attracting Diverse Minority Groups

Paul Bambei is the President and CEO of the Association of RV Parks & Campgrounds (ARVC), based in Denver, Colorado. I was fortunate enough to catch up with Paul at the Tourism Innovators Conference held at the Gold Coast this year and chat with him about the parallels and differences between the Australian and American markets. Paul Bambei was semi-retired …

Travelling Family Circus

64. Travelling Family Circus, the Real Life Classroom & Handling Negative Feedback the Right Way

Content Creators Aaron & Jules Davenport have a passion for the tourism industry, sharing and documenting countless travel adventures with their three young boys. Together this collective of fun-loving explorers are known in the caravanning and camping industry as the Travelling Family Circus. This week I invite Aaron and Jules to speak with me on the ‘That Bad Review’ podcast …

Christopher Warren on Sustainability in Tourism, understanding your Carbon Footprint & breaking through the Green Ceiling

Christopher Warren is an award-wining industry expert on sustainability, dedicating his time to better understanding how we as humans can significantly reduce our carbon footprint. Born in the UK, with a background in marketing, Christopher’s passion for sustainability came about somewhat by accident. His passion sparked during a local debate over the future of a tree lined road in the …

Mike Hill, Co-founder of Aircamp on the Timely Birth & Death of Start-ups, the Instant Generation & the Effects of Social Media Marketing

When Mike Hill hears someone complain about a service, or lack thereof, he would never dream of tuning out. Instead he probes for more information, he loves hearing people complain. This might seem a little strange, but when this tactic is executed by an individual with great analytical skills, a marketing background and a savvy business sense, it can only …

Chris Hartley, CEO of Global Hotel Alliance on Global Audiences, Artificial Intelligence & Millennial led Sustainable Tourism

Chris Hartley, CEO of Global Hotel Alliance explains the importance of providing a global voice to independent and family owned hotels and hotel collections. As mega hotel brands consolidate, focusing less on asset attainment and more on rapid revenue growth, it’s the smaller family owned and independent hotels that appear to have the upper hand when it comes to an …