One of the most important facets of any business is having good staff. They’re the beating heart of your organisation. They can be the difference between delivering great service and maximising on your already fantastic assets, and not producing the value that your business is capable of. So, how do you go about attracting brilliant staff in the first place, …
Anti-social behaviour is unfortunately something that crops up from time to time in the accommodation industry. No one enjoys it, but it is part and parcel of running that type of business. It can risk damaging your property and, more importantly, upsetting your other guests and ruining their experience. So, it’s vital that you have measures in place to try …
Keeping on top of compliance in your business may not be one of the most exciting aspects of managing your company, but believe me when I say that it’s one of the most important. And in my experience, it’s something that business owners often overlook. It’s not uncommon for people to have the mentality of, ‘that could never happen to …
When looking around for great marketing strategies you can use to enhance the reach of your business, it’s easy to drown in a sea of suggestions. Everyone offers advice, and some of it’s good advice… and some of it’s not so good. What’s important is to find the right marketing techniques for you and your business. In my time in …
When it comes to running a scalable and successful business, you always want to be thinking about how to increase value, thinking up new and innovative ways to grow and solve problems that keep you stuck in the same place. In my experience running an accommodation business, I’ve come up against this problem time and time again, and have picked …
Before entering into a new job or industry, it’s important to get yourself into the mindset that you’re going to need to learn a bunch of new information and skill-sets. Unfortunately, there’s no easy way around this, and much of this learning-curve has to be done on the job. Before I got into the accommodation industry, there was plenty I …
One of the biggest problems and learning curves that business owners and managers alike come up against is striking the balance between keeping customers and staff happy. In most cases, we create a methodology and practices that are client-centric, but that can jeopardise our relationship with our employees. Of course, you don’t have to be a genius to figure out …
As a business owner, you’re probably going to spend some of your time dealing with contractors to help your operations run as smoothly as possible. And while this is usually a pretty painless experience, you will run into difficulties from time-to-time. In my time in business, I’ve worked with contractors of all shapes and sizes. I’ve seen it work at …
Understanding your target demographic is one of the most crucial things you can do as a business owner. Without knowing that target, your business is going to be as effective as trying to catch fish in the desert. Once you know who your ideal client is, giving them the same uniform level of service is what will separate you out …
Running businesses comes with a whole host of highs and lows. You can have a fantastic period where everything works perfectly and then periods where it just doesn’t. Working in a service-based industry there are situations you can control and others you can’t. Throughout my career, I’ve learned how retaining staff is something you need to keep an eye on. …
