Being an Available Boss

As a business grows there are two trends that will typically start to happen, things become busier and management requirements go up. These trends are tied to each other and will usually lead most business owners to a place filled with stress and anxiety.   To run a successful business, you need to be accessible to your team. This is …

How to Use Feedback & Technology to Navigate Future Business Problems

We’re in a golden age of innovation, and 21st Century technology is quickly becoming the focal point for many of us within the hospitality industry. It has the potential to reshape the way we conduct our daily operations and interact with our guests. On a recent episode of That Bad Review, I had a chat with Peter Buttigieg, the CEO …

Utilising Facebook’s New Features For Your Small Hotel

Hospitality Marketing: Keeping up with Facebook’s New Features   Facebook never sleeps. Turn your head for a minute or two and they’ve changed, added or improved something.   Just past its 13th birthday, it makes sense that a company with such an insatiable demand for growth is never static.   The latest batch of changes has the potential to directly …

How to Grow Your Accommodation Business Using Data, Technology & Process

This is a brave new world we’re living in. Revolutionary technology is at the forefront, along with changing guest demographics and expectations. It’s generating an overall industry reshuffle. On a recent episode of That Bad Review, I got chatting with Danella Mitchell, an operations manager at FreeSpirit Resorts. She has worked within the park and resort industry for over 20 …

17 Incredibly Easy Social Media Post Ideas for Businesses

Social Media is one of the best tools that business owners can use to engage with guests and build a loyal base. One of the challenges that business owners face is finding interesting and engaging content for their social media channels. There are 365 days that need to be covered, and to make sure that you utilise your platforms successfully, …

9 Essential Tools to Drive Your Business (With Less Work)

Running a business is like living on a never-ending roller coaster. Outside of providing the services your business offers you also need to be the marketer, financial controller, human resources, trainer and a whole raft of other roles. In fact, you often must do everything that a large business or organisation must do, with the tiniest amount of resources to …

The Key Elements Needed to Create Exceptional Experiences For Holiday-Makers

Recently, we hit a podcast milestone with episode #50 of That Bad Review, and we celebrated in style, by speaking with my esteemed guest Bill Walshe. Bill is the CEO of the Viceroy Hotel Group, where he maintains a portfolio of luxury hotels and resorts, from their headquarters in Los Angeles. After watching his exceptional TEDx talk, I wanted to dive …

5 Reasons Why Bad Reviews are Awesome

There used to be a time when I would avoid turning on my computer because I knew there would be something negative waiting for me. I knew that a guest had probably left my business a less than stellar review. And it used to put me on a roller coaster of emotions. There was the stress and anxiety that other …