How to Make a Difference with Your Business

If you’re a regular listener to That Bad Review, you know I value the importance of paying it forward in my business. Whether it’s hosting a charity event, finding a good NGO to support or just trying to be a better person in general, there’s so many ways that you can use your company to contribute positively to the world. …

The Business of Booking Late

The rise of last minute booking sites in the accommodation industry has been both a boon and a bust for some accommodation businesses. While there are certain sectors of the industry that may get an increase in revenue from these sites, that isn’t the case for the entire industry. In the same way that discounting your rooms or sites can …

The Benefits of Being Green in the Accommodation Industry

These days, the focus on minimising your carbon footprint and your impact on the environment is something that every business owner should get behind. Not only does it ensure that future generations can benefit from the beautiful planet we call home, but in the short term it can also give you a boost in occupancy rates and help to increase …

Why Belief in Your Staff Improves Business Success

The success of your business can rise and fall based on the team you put in place. But what if I told you that choosing the right people was only part of having a great team? You can have the smartest person running the operations for you, but if you don’t believe in them then not only will their performance …

4 Things Any Good Leader in the Hospitality Industry Needs to Understand

On the last episode of That Bad Review, I spoke to Grant Wilckens, CEO of Discovery Holiday Parks and chairperson of the Caravan Industry of Australia. Given his background in corporate finance, Grant has some interesting things to say about how to make a business work in the hospitality industry. Grant’s business sense combines the analytics of finance with the …

3 Sure Fire Techniques to Improve Occupancy

The accommodation industry has a problem, and it’s not from a lack of guests or from bad reviews online. The problem our industry has is selling itself, especially when it comes to taking leads that come into your business and turning them into sales. I see it so often in businesses, that I felt compelled to come up with three …

How to Prepare for Natural Disasters in the Accommodation Industry

Michael Quigley knows a thing or two about preparing for disaster. Michael is the manager of Discovery Holiday Parks at Airlie Beach, a wonderful destination that went through some rough luck last year. When Cyclone Debbie rolled through, Michael found himself preparing the park for what would become a massive storm that completely reshaped the local landscape. By the time …

How to Conquer Imposter Syndrome and Embrace Your Success

Running your own business comes with a fair share of doubt and stress. Will you succeed or will you fail? Will you always be struggling for money? Will you let your friends, family and employees down? These are all common thoughts that run through the mind of pretty much every entrepreneur and business owner. Another problem is that a large …