Why Getting to Really Know Your Team Can Take Your Business Further

In a recent episode of That Bad Review, I had the opportunity to interview Timo Lorenzen. Timo’s humble beginnings started in Berlin, where he worked multiple jobs within the city’s hotel industry. After seizing a rare opportunity in 2009, he left for Sydney to pursue a career prospect at Toga/TFE Hotels. Fast forward a few years he is now the …

3 Guaranteed Ways to Build Client Trust in Your Service

Working in the holiday industry, your business hinges on your ability to build trust with clients. People that are willing to hand over their hard-earned cash and their precious time to you on their vacations need to know that you will deliver them a worthwhile investment. It’s all well and good for your business to look like it does in …

Why Keeping Pace with Your Guests Will Lead You to Success

The hospitality industry can be a fickle beast. With the public’s expectations consistently changing, business owners need to be quick to adapt in order to stay ahead. On a recent episode of That Bad Review, I spoke with Geoff Illich, resort manager of the multi award-winning park, Brisbane Holiday Village. Geoff has been around the caravanning and holiday park industry …

We’re All Going on a Working Holiday

Packing your bags and heading overseas is a well-travelled rite of passage for a ton of Aussies. This crowd of people includes kids heading on a short-term backpack trip across Europe, to expats wanting to make their mark on Europe and America. The ones who decided that the time was right to try something totally out of the box say …

How to Connect with Guests to Take Your Business to New Heights

Veronika Vermeulen knows a thing or two about exceptional customer care. On a recent episode of That Bad Review, I had the honour of speaking with Veronika – someone who has deep roots within the luxury travel industry. As a German immigrant who accidentally ended up moving to New Zealand, Veronika took to the Kiwi way of life like a …

The Best Ways to Measure Success Beyond Money

When you’re running a business, it’s easy to only look at your bottom line as the measure of its success. After all, if your business is making a nice pile of profit, you know that all the elements that make that happen are working too, right? While making profit is a good indicator your business is successful, it is not …

The Benefits of Having A Travel Agent Book Your Next Vacation

Before diving into the chasm of online holiday booking sites, it might be worth your while considering a travel agent. These guys have the inside scoop and are your best bet for constructing a stress-free, money saving, tailor-made holiday just the way you want it. On the latest episode of That Bad Review, I spoke to Allen Suss. Allen is …

How to Make the Most of What You’ve Got in Your Business

Finding a kick-ass accommodation business in a spectacular location is like winning the lottery. My wife and I spent ages looking for the right spot for our business and were very lucky in finding Evans Head. The park did need some care when we started managing it, but the facilities it offered were outstanding. We know how lucky we are, …

Finding Business Success In Unique Places

Everything is unique about Paronella Park. If you ask anyone who has visited the park I think they would all agree it’s an exceptional little gem. A haven of trees, castles, fountains and lots of hidden surprises, it’s truly a wonder. Thanks to the current owners Mark and Judy Evans, the park had gone from near dilapidation to award-winning success …

How to Ask Guests for Reviews (and Get Them)

Working in the accommodation and tourism industry, I know how important reviews can be to a business. I also know plenty of businesses who are still not maximising every opportunity they can to seek out guest reviews, and leave it up to fate that they will come in on their social media. I like to remove as much chance from …