109. Revisiting: Fundamentals for Life, Working in a Data Rich, Process Poor Industry & the Benefits of Online Travel Agents (OTAs) with Colby Hutchison
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109. Revisiting: Fundamentals for Life, Working in a Data Rich, Process Poor Industry & the Benefits of Online Travel Agents (Ep.75)

Colby Hutchinson is the Director of Customer Experience (CX) & Brand Management Administration at Best Western® Hotels & Resorts. Despite being in the hospitality game for over 25 years, Colby Hutchinson wakes up each day excited to go to work.  On this week’s episode of ‘That Bad Review’ podcast series, we revisit Adrian and Colby discussion on the valuable skills learnt while working in the hospitality industry. They chat about …

Attracting New Target Markets, Empowering Staff to Make Confident Decisions & the Benefits of the Award Process with Jess Dineen (Ep.72)
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108. Revisiting: Attracting New Target Markets, Empowering Staff to Make Confident Decisions & the Benefits of the Award Process (Ep.72)

Jess Dineen is the multi-award-winning Operations Manager at Dineen Tourism Management and an advocate for establishing a balance between work and play. On this week’s episode of ‘That Bad Review’ podcast series, we revisit Adrian’s chat with Jess about how to best prepare staff, so they can confidently make decisions in the absence of direct management. Jess shares her views on the importance of recharging to ensure productivity within the workplace.  The duo …

Karen Baldwin on Challenges within the Accommodation Industry, Guest Perspective and Prioritising Staff Needs

94. Karen Baldwin on Challenges within the Accommodation Industry, Guest Perspective and Prioritising Staff Needs

Karen Baldwin is the owner-operator of Best Western Kennedy Drive Airport Motel, in Tweed Heads, NSW. Adrian and Karen met at the Best Western Australasia conference, where Karen and her husband Steve won a ‘Quality and Service’ Award. The couple also proudly hold a number one in customer service award. In addition to these impressive accolades, they boast the third …

Michael Collins on Eco-Tourism in Indigenous Communities, Made in China & the Importance of a Supportive Family

Eco-Tourism in Indigenous Communities, Made in China & the Importance of a Supportive Family

gap Michael Collins is the principal of CF Global, a procurement company specialising in products used across multiple service-based industries. With a strong background in eco-tourism, Michael shares insights into the emergence of glamping and the impact the sector has on Indigenous Australians. We chat about the quality and demand of products imported from China. We also discuss the importance …

Alistair Mitchell on Mental Health, Disengaged Employees & Being an Empathetic Boss

86. Alistair Mitchell on Mental Health, Disengaged Employees & Being an Empathetic Boss

Alistair Mitchell is a mental health advocate, performance coach and the founder of Discovering the Best You. ‘Discovering the Best You,’ provides programs and presentations designed to tackle mental health in schools, businesses and sporting organisations. Alistair draws on his own battle with mental health to better equip others with the skills necessary to support people going through difficult times. …

Insights for Success with Nick Ellis, Mateship & Comradery with Laura Cocking & Turning Detractors into Promoters with Timo Lorenzen

Insights for Success with Nick Ellis, Mateship & Comradery with Laura Cocking & Turning Detractors into Promoters with Timo Lorenzen

This week we take a look at the highlights from conversations I have had with a fantastic mix of podcast guests. We revisit the valuable insights for success offered by Nick Ellis, the General Manager of Ovolo Inchcolm. Some great information is extracted from my chat with Laura Cocking, the Business & Park Development Manager at Top Parks, including our …

Adrian Easdown on Everyone has a Story, Tips for Success & How to Effectively Scale Your Business. Feedback as a business growth tool.

Everyone has a Story, Tips for Success & How to Effectively Scale Your Business  

For this week’s episode of ‘That Bad Review’ Podcast we do things a bit differently. Instead of asking the questions, I’m interviewed by Michael Vincent for The Seachange Business Podcast. Through his podcast, Michael seeks to understand the back story behind what makes business owners successful. I was honoured have a chat with Michael about my own experience and the knowledge I’ve gathered along the way. …

Paul Bambei – CEO of ARVC on The Pros and Cons of Emotional Decision Making, the Growth of a Recession Proof Industry & Attracting Diverse Minority Groups

Paul Bambei – CEO of ARVC on The Pros and Cons of Emotional Decision Making, the Growth of a Recession Proof Industry & Attracting Diverse Minority Groups

Paul Bambei is the President and CEO of the Association of RV Parks & Campgrounds (ARVC), based in Denver, Colorado. I was fortunate enough to catch up with Paul at the Tourism Innovators Conference held at the Gold Coast this year and chat with him about the parallels and differences between the Australian and American markets. Paul Bambei was semi-retired …

48. Live from the RMS Park User Event: Technology, Providing an Experience and Using Guest Data to Push Your Business Forward

Technology can make or break any business in today’s digital world, which is why it is imperative you have the right system supporting your business. Each Monday join Adrian Easdown as he has enlightening chats with successful folks in the hospitality industry around Australia. If you’re involved in any way with caravanning, running a restaurant or working with any other …

46. Adapting To A Changing Market and Attending To Staff and Customers Needs With Geoff Illich

The hospitality industry is forever changing. With customer’s preferences and needs steadily evolving, your business must be prepared to adapt to those changes. Each Monday, join Adrian Easdown as he has enlightening chats with successful folks in the hospitality industry around Australia. If you’re involved in any way with caravanning, running a restaurant or working with any other sort of …