Robert Zatta Best Western Bluegum Motel in Dubbo

77. Robert Zatta on How to Soar to the Top on TripAdvisor, the Importance of Word-of-Mouth and the Pros & Cons of Mobile Check-In

Robert Zatta’s is the owner operator of the multi-award winning Best Western Bluegum Motel in Dubbo. Five years ago, Robert and his wife Amanda embarked on a renovation of the motel’s infrastructure and an overhaul of systems and procedures. The upgrades transformed the business, taking it from an average 3 ½ star motel to a popular 4 ½* property. In …

Colby Hutchinson - Director of Customer Experience (CX) & Brand Management Administration at Best Western® Hotels & Resorts on Fundamentals for Life, Working in a Data Rich, Process Poor Industry & the Benefits of Online Travel Agents (OTAs)

75. Colby Hutchinson on Fundamentals for Life, Working in a Data Rich, Process Poor Industry & the Benefits of Online Travel Agents (OTAs)

Colby Hutchinson is the Director of Customer Experience (CX) & Brand Management Administration at Best Western® Hotels & Resorts. Despite being in the hospitality game for over 25 years, Colby Hutchinson wakes up each day excited to go to work. Adrian caught up with Colby after he flew in from the United States for the Best Western Australasia National Convention. …

Adam Hutchinson on Freedom Camping Issues Tackled with Technology, Secrets to Success & Discovering Your Passion

Freedom Camping Issues Tackled with Technology, Secrets to Success & Discovering Your Passion  

Adam Hutchinson is the founder of CamperMate and GeoZone, two digital solutions reshaping the Caravan & Camping Industry within New Zealand. I was excited to get my geek on and chat to Adam about his business ventures and secrets to success, born from the simple desire to connect tourists with camping facilities. Freedom Camping Issues Tackled with Technology The Rugby …

Adam Hutchinson on Freedom Camping Issues Tackled with Technology, Secrets to Success & Discovering Your Passion

74. Adam Hutchinson on Freedom Camping Issues Tackled with Technology, Secrets to Success & Discovering Your Passion

Adam Hutchinson is the founder of CamperMate and GeoZone, two digital solutions reshaping the Caravan & Camping Industry in New Zealand. Born from the simple desire to connect tourists with available camping facilities, the concept has since been developed into technology that is addressing significant industry problems. In this week’s episode, Adrian and Adam discuss GPS enabled apps that reduce …

Graham Perry the Managing Director for the Best Western Hotels & Resorts Australasia on Consumer Perspective

Technology & Distribution, the Value of Partnerships & Tapping into the Consumer Perspective

Graham Perry is the Managing Director for the Best Western Hotels & Resorts, Australasia. I was lucky enough to grab a few minutes of Graham’s time during the hotel group’s National Convention held at Noosa. I was invited to the event as the official podcast media host, in an innovative effort by the Best Western to ensure important conversations discussed …

Graham Perry the Managing Director for the Best Western Hotels & Resorts Australasia on Consumer Perspective

73. Graham Perry on Technology & Distribution, the Value of Partnerships & Tapping into the Consumer Perspective

Graham Perry is the Managing Director for Best Western Hotels & Resorts Australasia. Adrian and Graham caught up during the hotel group’s National Convention held at Noosa. Adrian was invited to the event as the official podcast media host.  The invitation was an innovative effort by Best Western to ensure important conversations discussed during the event were continued post conference. …

Jess Dineen Operations Manager at Noosa River Holiday Park on Empowering staff to make confident decisions

Empowering Staff to Make Confident Decisions, Benefits of the Award Process & Attracting New Target Markets

Jess Dineen, the Operations Manager at Dineen Tourism Management, recently returned from a three-month holiday travelling around Europe. I was keen to chat with Jess for this week’s podcast episode, to find out more about empowering staff so they can confidently make decisions in the absence of key management personnel. We also touch on the importance of taking time away …

Josh Carnavas, managing director of Brisbane Camperland a successful family business

71. Josh Carnavas on Operating a Successful Family Business, Achieving Results by Taking Time Out & Industry Shaping Technology

Josh Carnavas, the Managing Director of Brisbane Camperland, boasts an interesting surname. It’s an anagram of a word related to the industry of which he is very passionate about. Have you figured it out? Adrian was fortunate enough to steer Josh away from his beloved caravans for a chat this week about the industry from a trade perspective. In this …

Justin Hales, CEO of Camplify

Justin Hales CEO of Camplify on Turning Ideas into a Successful Business, Offsetting Recreational Vehicles & the Breakdown of Traditional Education Pathways

Justin Hales is the founder and CEO of Camplify, a recreational vehicle (RV) hiring platform and a major player in the share economy industry.  After dominating the Australian market, Justin and his team launched in the UK, seeing fantastic growth in the last twelve months. Camplify will soon expand into other European countries and places like New Zealand. I caught …

25. Eric Cacciatore from Restaurant Unstoppable on Chasing Your Dreams and Connecting with Amazing People

Getting a bad review can be one of hardest things to deal with in the accommodation business, but it can also be a great catalyst for improvement. Each week industry veteran Adrian Easdown talks to passionate people from across the industry who share their thoughts, experiences and lessons learned from the good, the bad and the ugly in accommodation and …