Andrea Plawutsky from Amplify Me on: Becoming China Ready, 8 Tips for Tapping into a New Market & Selling Benefits not Features

85. Andrea Plawutsky on: Becoming China Ready, 8 Tips for Tapping into a New Market & Selling Benefits not Features

Andrea Plawutsky is the Director of Amplify Me, a Tourism Consultancy specialising in the Chinese market. Andrea spent numerous years living in China, learning the language and building a solid understanding of the Chinese culture. With over twenty-years experience in tourism and travel, one service Andrea provides is to guide Australian business owners through the process of becoming ‘China Ready’. …

Matt Bruckner on Accessibility, Sustainability & Communicating Effectively with Guests

Accessibility, Sustainability & Communicating Effectively with Guests

Matt Bruckner is the Chief Operating Officer (COO) for NRMA Parks and Resorts, we’ve known each other for many years. My wife Casey and I secured our first park management contract through Australian Tourism Park Management (ATPM). Around the same time Matt landed a role in the ATPM accounting management team. Casey and I moved away from ATPM and explored …

Matt Bruckner on Accessibility, Sustainability & Communicating Effectively with Guests

82. Matt Bruckner on Accessibility, Sustainability & Communicating Effectively with Guests

Matt Bruckner is the Chief Operating Officer (COO) for NRMA Parks and Resorts. Adrian and Matt entered the industry around the same time, both securing jobs through the Australian Tourism Park Management (ATPM).  Adrian and his wife Casey moved away from ATPM and explored the holiday park industry as an independent husband and wife team, while Matt continued as an …

Avril Carter on: The Evolution of Reviews, Amplifying Complaints to Benefit Your Business & Reading Between the Lines of Feedback

The Evolution of Reviews, Amplifying Complaints to Benefit Your Business & Reading Between the Lines of Feedback

Avril Carter  is a Sales Director with ReviewPro, responsible for business acquisition and support within Australasia. ReviewPro provides guest intelligence solutions to hospitality businesses, with a focus on managing online reputations and delivering improved guest experiences. I was really looking forward to chatting to Avril about her role, as everyone knows how much I love reviews. I wasn’t disappointed. The …

Adam Hutchinson on Freedom Camping Issues Tackled with Technology, Secrets to Success & Discovering Your Passion

Freedom Camping Issues Tackled with Technology, Secrets to Success & Discovering Your Passion  

Adam Hutchinson is the founder of CamperMate and GeoZone, two digital solutions reshaping the Caravan & Camping Industry within New Zealand. I was excited to get my geek on and chat to Adam about his business ventures and secrets to success, born from the simple desire to connect tourists with camping facilities. Freedom Camping Issues Tackled with Technology The Rugby …

Adam Hutchinson on Freedom Camping Issues Tackled with Technology, Secrets to Success & Discovering Your Passion

74. Adam Hutchinson on Freedom Camping Issues Tackled with Technology, Secrets to Success & Discovering Your Passion

Adam Hutchinson is the founder of CamperMate and GeoZone, two digital solutions reshaping the Caravan & Camping Industry in New Zealand. Born from the simple desire to connect tourists with available camping facilities, the concept has since been developed into technology that is addressing significant industry problems. In this week’s episode, Adrian and Adam discuss GPS enabled apps that reduce …

Jess Dineen Operations Manager at Noosa River Holiday Park on Empowering staff to make confident decisions

Empowering Staff to Make Confident Decisions, Benefits of the Award Process & Attracting New Target Markets

Jess Dineen, the Operations Manager at Dineen Tourism Management, recently returned from a three-month holiday travelling around Europe. I was keen to chat with Jess for this week’s podcast episode, to find out more about empowering staff so they can confidently make decisions in the absence of key management personnel. We also touch on the importance of taking time away …