Karl Heyman CEO of Family Parks

69. Karl Heyman CEO of Family Parks on Having a Point of Difference, Building Mutually Beneficial Partnerships and Handling Customer Complaints Effectively

Karl Heyman is the CEO of Family Parks Australia & New Zealand, a network of pet friendly parks spanning across Australia, New Zealand and China. Before moving to Australia 8 years ago, English born Karl worked for the Caravan Club in the UK. The Caravan Club (now the Caravan and Motor Home Club) is a 107-year-old club with traditional values, …

Mark Band, CEO of Parks & Leisure Australia

68. Mark Band, CEO of Parks & Leisure Australia on Leisure as a Human Right, the People Behind our Places and Spaces & the Recreation Opportunity Spectrum

Mark Band is the CEO of Parks & Leisure Australia, a national peak body supporting over three hundred thousand people who design, advocate and protect our places and open spaces.  Mark and the association members together promote the good use of leisure time, while ensuring our public spaces are accessible and usable. In this week’s episode, Adrian and Mark chat …

Image of Irene Viergever, Thetford After-Market Sales & Marketing Manager

67. Irene Viergever from Thetford on Product Quality Assurance, Young Leaders Fostering Positive Relationships within the Industry and Journaling as a Daily Motivator

Irene Viergever, the After-Market Sales & Marketing Manager for global company Thetford, relocated to Australia from the Netherlands five years ago to pursue her dreams. With a strong focus on personal connections and providing high levels of customer service, Irene is inspiring others to look for ways to constantly improve and grow the Caravan and Camping Industry. In this week’s …

Amir Harpaz, Co-founder & CEO of Book Outdoors, shares industry insights with Adrian Easdown on the 'That Bad Review' Podcast.

66. Amir Harpaz on: Industry Dilemma Solved by Book Outdoors, the Issues with 100% Occupancy & the Millennial takeover of the American RV Industry

Amir Harpaz is the co-founder & CEO of Book Outdoors, Board Member of the Florida & Alabama Association for RV Parks & Campgrounds, and Vice President of Harp Development. Amir was invited by Newbook to speak at the Tourism Innovators Conference held at the Gold Coast in June this year, where Adrian was fortunate enough to spend a bit of …

Paul Bambei – CEO of ARVC on The Pros and Cons of Emotional Decision Making, the Growth of a Recession Proof Industry & Attracting Diverse Minority Groups

65. Paul Bambei – CEO of ARVC on The Pros and Cons of Emotional Decision Making, the Growth of a Recession Proof Industry & Attracting Diverse Minority Groups

Paul Bambei is the President and CEO of the Association of RV Parks & Campgrounds (ARVC), based in Denver, Colorado.  Adrian was fortunate enough to catch up with Paul at the Tourism Innovators Conference held at the Gold Coast in June 2019 and chat with him about the parallels and differences between the Australian and American markets. In this week’s …

Travelling Family Circus

64. Travelling Family Circus, the Real Life Classroom & Handling Negative Feedback the Right Way

Content Creators Aaron & Jules Davenport have a passion for the tourism industry, sharing and documenting countless travel adventures with their three young boys. Together this collective of fun-loving explorers are known in the caravanning and camping industry as the Travelling Family Circus. In this week’s episode, Aaron, Jules & I chat about their family’s mission to inspire other families …

63. Christopher Warren on Sustainability in Tourism, understanding your Carbon Footprint & breaking through the Green Ceiling

Dr Christopher Warren is an award-wining industry expert on sustainability, dedicating his time to better understanding how we as humans can significantly reduce our carbon footprint. Christopher realised many years ago that there was a large void of inaction in the area of sustainability and decided to make his own contribution. In this week’s episode, Christopher explains that while many …

62. Mike Hill, Co-founder of Aircamp on the Timely Birth & Death of Start-ups, the Instant Generation & the Effects of Social Media Marketing

While safe players within the Start-Up Industry believe it’s best to focus energy on one start-up at a time, Mike Hill founder of multiple successful start-ups, believes timing should be the dictator behind grabbing hold of an opportunity and running with it. When Mike Hill hears someone complain about a service, or lack thereof, he would never dream of tuning …

61. Chris Hartley, CEO of Global Hotel Alliance on Global Audiences, Artificial Intelligence & Millennial led Sustainable Tourism

Chris Hartley, CEO of Global Hotel Alliance shares the importance of providing a global voice to independent and family owned hotels and hotel collections. Adrian and Chris discuss the history of the hotel industry and the increasing need for local, privately owned hotel businesses to pool resources to compete with mega brands. They chat about the important role Artificial Intelligence …

60. Steven Wright, CEO of BIG4 Holiday Parks on Dealing with Industry Disruption, Risk Appetite & Being Your Authentic Self

This week Steven Wright, CEO of BIG4 Holiday Parks chats about his incredible career rubbing shoulders with some of Australia’s finest sportspeople. We discuss Steven’s experience in dealing with industry disruptions and his tendency towards taking educated risks, all while trying to be the most authentic version of himself. Each Monday, join Adrian Easdown as he has enlightening chats with …