53. Implementing Automated Systems, Adapting To Changes In Customer Communication Methods and Embracing AI Technology with Shaye Illich

We’re entering the innovation zone here at That Bad Review. There are so many exciting changes occurring within the industry, and knowing the best route to take in order to benefit our businesses the most, can be a difficult feat. Each Monday, join Adrian Easdown as he has enlightening chats with successful folks in the hospitality industry around Australia. If …

52. Embracing New Technology, Using Feedback To Implement Change and Recognising The Bigger Challenges Ahead with Peter Buttigieg

There are new exciting technological changes on the horizon for those within the hospitality industry. From customer check-in kiosks to revolutionary data input systems, we’re heading full pelt into the 21st Century. Each Monday, join Adrian Easdown as he has enlightening chats with successful folks in the hospitality industry around Australia. If you’re involved in any way with caravanning, running …

51. Danella Mitchell on The Changing Expectations of Guests, Technology’s Role Within The Industry and Prioritising Staff Training

The modern age has seen great changes within the hospitality industry. From the advancement and use of technology to the diversity and shift in the caravanning demographic, big changes are occurring. Keeping up is half the challenge, and understanding how to navigate those changes is something of an art, and takes a bit of experience. Each Monday, join Adrian Easdown …

49. Drawing on Childhood Holiday Memories to Create Memorable Holiday Experiences Now, with Peter Easdown

Looking back at what made our childhood holiday memories so special can be a helpful tool for us in the industry in creating memorable experiences for our guests now. Welcome to That Bad Review. Each week accommodation industry leader Adrian Easdown talks to passionate people from across the industry who share their thoughts, experiences and lessons learned from the good, …

48. Live from the RMS Park User Event: Technology, Providing an Experience and Using Guest Data to Push Your Business Forward

Technology can make or break any business in today’s digital world, which is why it is imperative you have the right system supporting your business. Each Monday join Adrian Easdown as he has enlightening chats with successful folks in the hospitality industry around Australia. If you’re involved in any way with caravanning, running a restaurant or working with any other …

47. Timo Lorenzen on Digging Deeper and Discovering The Hidden Talents Among The Industry’s Staff

The hospitality industry always needs an innovator, someone who recognises the potential in the silent, behind-the-scenes employees of the business.    Each Monday join Adrian Easdown as he has enlightening chats with successful folks in the hospitality industry around Australia. If you’re involved in any way with caravanning, running a restaurant or working with any other sort of hospitality-based business, …

46. Adapting To A Changing Market and Attending To Staff and Customers Needs With Geoff Illich

The hospitality industry is forever changing. With customer’s preferences and needs steadily evolving, your business must be prepared to adapt to those changes. Each Monday, join Adrian Easdown as he has enlightening chats with successful folks in the hospitality industry around Australia. If you’re involved in any way with caravanning, running a restaurant or working with any other sort of …

45. Meeting Expectations, Adapting To Different Cultures and Delivering An Exceptional Service with Veronika Vermeulen

The role of any great holiday business owner is to ensure that their guests, no matter where they are, walk away with a truly great experience – one filled with memories that last a lifetime. Each Monday, join Adrian Easdown as he has enlightening chats with successful folks in the hospitality industry around Australia. If you’re involved in any way …

44. Allen Suss on Meaningful Experiences, Travel Planning and Avoiding Online Booking Services

Allen Suss on Meaningful Experiences, Travel Planning and Avoiding Online Booking Services If you’re thinking of going solo and booking a holiday online, it might be worth your while investing in a travel agent. Each Monday, join Adrian Easdown as he has enlightening chats with successful folks in the hospitality industry around Australia. If you’re involved in any way with …