This week’s episode of That Bad Review hits extremely close to home because I’m speaking with Tash Maguire – my sister. Tash is an amazing woman who’s endured tragedy and built a beautiful legacy out the other side. Our conversation centres around the story of Tash’s daughter, Maya, who was diagnosed with a rare form of terminal childhood cancer. Tash …
In this week’s episode of That Bad Review, I’m talking to hospitality superstar James Henderson. James has had an incredible career that spans technology, economy, hospitality and podcasting. He founded a tech company in 2014 that capitalised on nightlife and social media, and the went on to create a Facebook group that brings together thought leaders across multiple industries. Not …
Have you ever struggled to get the pricing of your park just right? Well, today on That Bad Review podcast, I spoke to a manager who’s turned pricing on its head. Margaret Shannon is an award-winning manager at Ballina Beach Village. She’s got a real passion for the caravan industry, a sharp business mind, and has come up with some …
This week’s episode of That Bad Review is all about the human element. From training practices to empowerment to how to approach guests and, ultimately, to life philosophy, this episode covers a lot of ground. My guest is Cath Bellchambers – hospitality trainer and motivational performance coach. Cath is an absolute burst of energy. She’s a pleasure to speak with …
In this week’s episode of That Bad Review, I speak with marketing automation specialist, powerhouse cyclist and all-round adventurer, Christie Hamilton. Christie is a startup expert, and is currently director at the fastest growing Infusionsoft Partner in the world, Benelds – a small business automation consultancy that specialises in transforming businesses into modern machines through the power of technology. Beyond …
What’s the proper response to receiving bad feedback? Even if your business receives 100 flattering reviews, the one bad one will stick out. So, how should you approach that situation when it arises? My guest in this week’s episode is entrepreneur legend Ronsley Vaz, and he’s helping me to break down how to go about tackling bad reviews, and the …
The accommodation industry is all about customer service, right? In this episode of That Bad Review, Jim Bolger shares his thoughts on choosing the positive approach with customers, but he also tells us how to deliver the perfect ‘no,’ if that’s the only option. He also chats about how Airbnb can be considered as an alternative market, and what that …
If you’re an entrepreneur working in the accommodation industry, and you’re looking for ways to relax and avoid burnout, then you’ll definitely want to check out this episode of That Bad Review. Today, I’m speaking with Belinda Thomas – the award-winning founder and owner of Hire Me Holiday Parks, and park manager extraordinaire. Here, Belinda shares her story, her top …
