Karl Heyman CEO of Family Parks

69. Karl Heyman CEO of Family Parks on Having a Point of Difference, Building Mutually Beneficial Partnerships and Handling Customer Complaints Effectively

Karl Heyman is the CEO of Family Parks Australia & New Zealand, a network of pet friendly parks spanning across Australia, New Zealand and China. Before moving to Australia 8 years ago, English born Karl worked for the Caravan Club in the UK. The Caravan Club (now the Caravan and Motor Home Club) is a 107-year-old club with traditional values, …

Image of Irene Viergever, Thetford After-Market Sales & Marketing Manager

Irene Viergever from Thetford on Product Quality Assurance, Young Leaders Fostering Positive Relationships within the Industry and Journaling as a Daily Motivator

Irene Viergever, the After-Market Sales & Marketing Manager for global company Thetford, transferred to Australia from the Netherlands five years ago and instantly saw a need to grow the after-sales care department of the business. On this week’s episode, Irene and I chat about various topics, including the importance of quality assurance, her role as a future leader within the …

Image of Irene Viergever, Thetford After-Market Sales & Marketing Manager

67. Irene Viergever from Thetford on Product Quality Assurance, Young Leaders Fostering Positive Relationships within the Industry and Journaling as a Daily Motivator

Irene Viergever, the After-Market Sales & Marketing Manager for global company Thetford, relocated to Australia from the Netherlands five years ago to pursue her dreams. With a strong focus on personal connections and providing high levels of customer service, Irene is inspiring others to look for ways to constantly improve and grow the Caravan and Camping Industry. In this week’s …

Paul Bambei – CEO of ARVC on The Pros and Cons of Emotional Decision Making, the Growth of a Recession Proof Industry & Attracting Diverse Minority Groups

Paul Bambei – CEO of ARVC on The Pros and Cons of Emotional Decision Making, the Growth of a Recession Proof Industry & Attracting Diverse Minority Groups

Paul Bambei is the President and CEO of the Association of RV Parks & Campgrounds (ARVC), based in Denver, Colorado. I was fortunate enough to catch up with Paul at the Tourism Innovators Conference held at the Gold Coast this year and chat with him about the parallels and differences between the Australian and American markets. Paul Bambei was semi-retired …

Paul Bambei – CEO of ARVC on The Pros and Cons of Emotional Decision Making, the Growth of a Recession Proof Industry & Attracting Diverse Minority Groups

65. Paul Bambei – CEO of ARVC on The Pros and Cons of Emotional Decision Making, the Growth of a Recession Proof Industry & Attracting Diverse Minority Groups

Paul Bambei is the President and CEO of the Association of RV Parks & Campgrounds (ARVC), based in Denver, Colorado.  Adrian was fortunate enough to catch up with Paul at the Tourism Innovators Conference held at the Gold Coast in June 2019 and chat with him about the parallels and differences between the Australian and American markets. In this week’s …

Travelling Family Circus

64. Travelling Family Circus, the Real Life Classroom & Handling Negative Feedback the Right Way

Content Creators Aaron & Jules Davenport have a passion for the tourism industry, sharing and documenting countless travel adventures with their three young boys. Together this collective of fun-loving explorers are known in the caravanning and camping industry as the Travelling Family Circus. This week I invite Aaron and Jules to speak with me on the ‘That Bad Review’ podcast …

Travelling Family Circus

64. Travelling Family Circus, the Real Life Classroom & Handling Negative Feedback the Right Way

Content Creators Aaron & Jules Davenport have a passion for the tourism industry, sharing and documenting countless travel adventures with their three young boys. Together this collective of fun-loving explorers are known in the caravanning and camping industry as the Travelling Family Circus. In this week’s episode, Aaron, Jules & I chat about their family’s mission to inspire other families …

58. Laura Cocking on capitalising on mentorships, industry networking & emerging trends

The acquisition of Top Parks by Discovery Parks in 2018 resulted in the creation of Australia’s largest network of holiday parks. In this week’s episode we chat with Laura Cocking the Top Parks Business Development Manager (BDM) for WA, NT, QLD and Northern NSW. With Laura responsible for the business development for almost half the country, her understanding of the caravan and …

41. Taking a Look Back at Some of the Best From 40 Episodes of That Bad Review

If you work in the hospitality industry, you know how beneficial it can be to hear about other people’s success stories. Each Monday, join Adrian Easdown as he has enlightening chats with successful folks in the hospitality industry around Australia. If you’re involved in anyway way with caravanning, running a restaurant or working with any other sort of hospitality-based business, …

40. Cameron D’Arcy on Cultivating Five-Star Reviews, Building Buzz for Your Business and Turning Bad Feedback into a Net Positive

If you work in the hospitality industry, you know how beneficial it can be to hear about other people’s success stories. Each Monday, join Adrian Easdown as he has enlightening chats with successful folks in the hospitality industry around Australia. If you’re involved in anyway way with caravanning, running a restaurant or working with any other sort of hospitality-based business, …