Below you'll find a list of all posts that have been tagged as “customer service”
Karl Heyman is the CEO of Family Parks Australia & New Zealand, a network of pet friendly parks spanning across Australia, New Zealand and China. Before moving to Australia 8 years ago, English born Karl worked for the Caravan Club in the UK. The Caravan Club (now the Caravan and Motor Home Club) is a 107-year-old club with traditional values, …
Mark Band, CEO of Parks & Leisure Australia, shares with listeners his valuable insights into the Parks and Leisure Industry within Australia and across the globe. Drawing parallels between Australia and his birth country England, Mark describes how the traditional leisure activities that we all enjoy today stem from as far back as the Industrial Revolution. Mark explains during this …
Mark Band is the CEO of Parks & Leisure Australia, a national peak body supporting over three hundred thousand people who design, advocate and protect our places and open spaces. Mark and the association members together promote the good use of leisure time, while ensuring our public spaces are accessible and usable. In this week’s episode, Adrian and Mark chat …
Irene Viergever, the After-Market Sales & Marketing Manager for global company Thetford, transferred to Australia from the Netherlands five years ago and instantly saw a need to grow the after-sales care department of the business. On this week’s episode, Irene and I chat about various topics, including the importance of quality assurance, her role as a future leader within the …
Paul Bambei is the President and CEO of the Association of RV Parks & Campgrounds (ARVC), based in Denver, Colorado. Adrian was fortunate enough to catch up with Paul at the Tourism Innovators Conference held at the Gold Coast in June 2019 and chat with him about the parallels and differences between the Australian and American markets. In this week’s …
Content Creators Aaron & Jules Davenport have a passion for the tourism industry, sharing and documenting countless travel adventures with their three young boys. Together this collective of fun-loving explorers are known in the caravanning and camping industry as the Travelling Family Circus. This week I invite Aaron and Jules to speak with me on the ‘That Bad Review’ podcast …
Content Creators Aaron & Jules Davenport have a passion for the tourism industry, sharing and documenting countless travel adventures with their three young boys. Together this collective of fun-loving explorers are known in the caravanning and camping industry as the Travelling Family Circus. In this week’s episode, Aaron, Jules & I chat about their family’s mission to inspire other families …
Chris Hartley, CEO of Global Hotel Alliance explains the importance of providing a global voice to independent and family owned hotels and hotel collections. As mega hotel brands consolidate, focusing less on asset attainment and more on rapid revenue growth, it’s the smaller family owned and independent hotels that appear to have the upper hand when it comes to an …
Chris Hartley, CEO of Global Hotel Alliance shares the importance of providing a global voice to independent and family owned hotels and hotel collections. Adrian and Chris discuss the history of the hotel industry and the increasing need for local, privately owned hotel businesses to pool resources to compete with mega brands. They chat about the important role Artificial Intelligence …
Turning a passion into a career is a dream for many people, one that may seem impossible when stuck in the daily grind of life. The caravan and camping industry however, is one industry that offers a multitude of opportunities and an incredible network of individuals and organisations, that not only support everyday people to make life changing career transitions, …
