Below you'll find a list of all posts that have been tagged as “customer service”
The hospitality industry always needs an innovator, someone who recognises the potential in the silent, behind-the-scenes employees of the business. Each Monday join Adrian Easdown as he has enlightening chats with successful folks in the hospitality industry around Australia. If you’re involved in any way with caravanning, running a restaurant or working with any other sort of hospitality-based business, …
If you’re not using feedback as a method of making decisions on the direction your business is heading, you are missing out on a huge resource for making improvements. Each Monday, join Adrian Easdown as he has enlightening chats with successful folks in the hospitality industry around Australia. If you’re involved in anyway way with caravanning, running a restaurant or …
Sometimes, customer relations can become a combat sport. Those frequenting your business can be seemingly unreasonable and it may be difficult to understand why they’re so upset about simple things like a lack of soap in the restroom. It’s easy, as a business owner, to be cynical and dismissive of customer complaints. But handling these situations with compassion and empathy …
There’s nothing like an informed, outside perspective to really make you rethink how you look at your business and industry. At least this is how it felt when I sat down with Campbell Korff in the latest episode of the That Bad Review podcast. Campbell is an Aussie lawyer turned big-time international financial whiz who has spent many years living, …
The name of the game in hospitality is customer service! Attentive customer service can dramatically affect a guest’s experience with you… and your bottom line. It pays (literally) to pay attention to the customer service facet of your business because referrals are the best and cheapest marketing strategy. Follow these top tips and you will be on your way to …
The accommodation industry is all about customer service, right? In this episode of That Bad Review, Jim Bolger shares his thoughts on choosing the positive approach with customers, but he also tells us how to deliver the perfect ‘no,’ if that’s the only option. He also chats about how Airbnb can be considered as an alternative market, and what that …
