Colby Hutchinson - Director of Customer Experience (CX) & Brand Management Administration at Best Western® Hotels & Resorts on Fundamentals for Life, Working in a Data Rich, Process Poor Industry & the Benefits of Online Travel Agents (OTAs)

75. Colby Hutchinson on Fundamentals for Life, Working in a Data Rich, Process Poor Industry & the Benefits of Online Travel Agents (OTAs)

Colby Hutchinson is the Director of Customer Experience (CX) & Brand Management Administration at Best Western® Hotels & Resorts. Despite being in the hospitality game for over 25 years, Colby Hutchinson wakes up each day excited to go to work. Adrian caught up with Colby after he flew in from the United States for the Best Western Australasia National Convention. …