The Importance of Delivering on Promises

It might seem like common sense that you should deliver what you say you will, but I find it shocking the number of times people exaggerate or misrepresent something online. In the accommodation industry, this is setting the stage for disappointment, and more than likely a few bad reviews. This isn’t the method upon which you want to build any …

Why You Should Make a Time Budget

Need more money? Follow a budget. Need more time? Do exactly the same thing. Oddly enough, most people don’t really think of setting a time budget, however logical it may be. But the truth is that everyone could use more time (or perhaps spend the time they do have more wisely). Regardless of whether you’ve got kids, you’re the GM …

Why Feedback Can Help Your Accommodation Business to Grow

There are three elements that will make your accommodation business better and help it to grow. Your services and your cash flow are two of those elements, and the third is feedback. Businesses that only focus on the first two elements won’t necessarily suffer as a result. They will, in all likelihood, do okay and experience moderate growth; however, those …

Four Ways to Help Empower Your Employees and Achieve Greater Business Success

Everyone wants to have employees who feel empowered to participate and make decisions in their roles. But how one achieves this is another question entirely. Often, things that can lead to a feeling of empowerment get cut from the budget or people pay lip service to ideas without proper follow-through. Other times, they simply don’t know which moves to make …

3 Tips on How to Deliver Extraordinary Customer Service

The name of the game in hospitality is customer service! Attentive customer service can dramatically affect a guest’s experience with you… and your bottom line. It pays (literally) to pay attention to the customer service facet of your business because referrals are the best and cheapest marketing strategy. Follow these top tips and you will be on your way to …