3 Tips on How to Deliver Extraordinary Customer Service

The name of the game in hospitality is customer service! Attentive customer service can dramatically affect a guest’s experience with you… and your bottom line. It pays (literally) to pay attention to the customer service facet of your business because referrals are the best and cheapest marketing strategy. Follow these top tips and you will be on your way to …

Winning over International Tourists: An Easy to Replicate Formula

Winning over International Tourists: An Easy to Replicate Formula

Australia is a hot destination for international tourists. Up to the end of April 2017, Tourism Australia states that 8.46 million international tourists visited Australia. With such a huge variety of people coming to the country, figuring out the best way to engage with them before they arrive can be a challenge. Our park is located a 40-minute drive south …

TripAdvisor: The Essential Tool for Any Accommodation Business

TripAdvisor: The Essential Tool for Any Accommodation Business

As of February 2017, there were 2.8M Australians using TripAdvisor, bringing it in at number ten on the most popular social media platforms in Australia. This makes TripAdvisor one of the most used research tools for travellers when deciding their destinations. Making sure you have a listing you control is essential for anyone operating in the accommodation industry. Being in control …

Sustainable Experiences: Giving Guests What They Want

Sustainable Experiences: Giving Guests What They Want

The United Nations World Tourism Organization (UNWTO) has declared 2017 the year of sustainable tourism for development, and as such it’s little surprise that upwards of 65% of global travellers indicate they plan to stay at an eco-friendly hotel in 2017. Or that another traveler poll shows high value placed on ‘sustainable travel’ and ‘reducing environmental impact’. As what people …