5 Tips for Hospitality Success from a Top-Performing Caravan Park

In just two short years, the Rivershore Resort in Southeast Queensland has become a park renowned for its customer service and great value. The family-run business has amassed an impressive amount of reviews in its short tenure, most in the four or five-star range. Will McGovern, one part of the McGovern family unit that runs Rivershore, spoke to me on …

4 Tips for Staying Sane and Successful in the Hospitality Industry

On a recent episode of That Bad Review podcast, hospitality veteran David Jones and I had an enlightening chat about his 25+ years in the industry and how he has stayed excited and innovative for so long. Most of it, David says, comes down to putting yourself in the customer’s shoes and always looking for new ways to keep things …

4 Key Benefits of Being a Holiday Park Manager

There are many factors that go into the decisions people make about what job to do or which direction to take their career. Money is obviously a primary driver but there are quite a few other factors that go into the decision-making process as well. Research has shown that a higher salary increases happiness significantly if you weren’t previously able …

Best Buying and Selling Tips For Accommodation Business Owners From a Top Australian Broker

Like any property, when you’re buying or selling an accommodation business – caravan park, hotel or motel – there are a bunch of tips and tricks to ensure you get the best outcome. But not everyone is always aware of them. That’s why I was fortunate to have leading accommodation broker and industry veteran, Kevin Connolly of CRE Brokers, on …

Why a Good Insurance Broker is Essential to a Caravan Park Operator

Unsurprisingly, caravans really don’t like staying on the ground when they’ve got cyclonic winds battering them. This is a consistent concern for caravan park operators in subtropical locations, particularly in places like Queensland. Severe weather events seem to be getting more prevalent; and insurance is, naturally, an important consideration. But what is often neglected in that thought process, is the …

4 Ways to Guarantee Success in the Service Industry

It’s not easy to make money in serviced based industries. They are full of pitfalls — angry guests, unhappy workers, uninformed managers — that can bring a business to its knees. If a business owner isn’t careful, they could become just another casualty among the multitude of failed restaurants, resorts and accommodation parks out there. But hospitality veteran Andrew Williams …