Working within the holiday industry, we want nothing more than for our businesses to flourish and grow. On a recent episode of That Bad Review, I spoke with Simon Owen, the CEO of Ingenia Communities – the leading Australian affordable community housing provider, predominantly aimed towards older demographics. Recently, they have been expanding their reach, and acquired a new revenue …

Managing a team of people is not something for the faint of heart, it can be a grueling, difficult and a deeply stressful experience. As a manager, you have to coach several different people to their strengths and weaknesses. On top of that, each person in your team will have a different communication style and their own way of taking …

There are so many things we could be implementing to create a more streamline and user friendly industry – not only for us, but for our customers too. On a recent episode of That Bad Review, I spoke with Shaye Illich, the business development manager at NewBook. She is an advocate for prosperity who sees the potential in the newer, …

As a business grows there are two trends that will typically start to happen, things become busier and management requirements go up. These trends are tied to each other and will usually lead most business owners to a place filled with stress and anxiety.   To run a successful business, you need to be accessible to your team. This is …

We’re in a golden age of innovation, and 21st Century technology is quickly becoming the focal point for many of us within the hospitality industry. It has the potential to reshape the way we conduct our daily operations and interact with our guests. On a recent episode of That Bad Review, I had a chat with Peter Buttigieg, the CEO …

Hospitality Marketing: Keeping up with Facebook’s New Features   Facebook never sleeps. Turn your head for a minute or two and they’ve changed, added or improved something.   Just past its 13th birthday, it makes sense that a company with such an insatiable demand for growth is never static.   The latest batch of changes has the potential to directly …

This is a brave new world we’re living in. Revolutionary technology is at the forefront, along with changing guest demographics and expectations. It’s generating an overall industry reshuffle. On a recent episode of That Bad Review, I got chatting with Danella Mitchell, an operations manager at FreeSpirit Resorts. She has worked within the park and resort industry for over 20 …

Social Media is one of the best tools that business owners can use to engage with guests and build a loyal base. One of the challenges that business owners face is finding interesting and engaging content for their social media channels. There are 365 days that need to be covered, and to make sure that you utilise your platforms successfully, …

For many people, memories of childhood holidays are some of the most vivid and enjoyable memories of their lives. So what makes them so special? To be honest, if I had one definitive answer, I would have bottled it and be selling it now on the interwebs. There is no one specific answer. Every kid and every family is different, …

Running a business is like living on a never-ending roller coaster. Outside of providing the services your business offers you also need to be the marketer, financial controller, human resources, trainer and a whole raft of other roles. In fact, you often must do everything that a large business or organisation must do, with the tiniest amount of resources to …