Getting a bad review can be one of hardest things to deal with in the accommodation business, but it can also be a great catalyst for improvement. Each week industry veteran Adrian Easdown talks to passionate people from across the industry who share their thoughts, experiences and lessons learned from the good, the bad and the ugly in accommodation and hospitality industry.
If you’re an owner or operator of an accommodation or hospitality business and you’re looking for ideas to help you operate more effectively and profitably, and keep those five-star reviews coming, this podcast is for you.
You might not have heard of our guest on this episode, Eric Cacciatore, but if you’re a top restaurateur, or want to be one, then chances are you have. He’s the host and founder of the hugely popular podcast Restaurant Unstoppable – with an audience of over 500,000 subscribers and counting. His mission is to inspire, empower and transform the restaurant industry by transforming the people in it by sharing knowledge. What he’s learned along the way is truly inspiring, insightful and, well, transforming.
His journey from growing up in the restaurant business, to his ill-fated career as a commercial pilot (he’s colour blind and dyslexic for starters), to making his living interviewing the top restaurateurs in the world is a wonderful lesson in how life’s twists and turns can lead you down some strange and unexpected rabbit holes only to end up where you belong.
In this conversation we talk about:
- Chasing your dreams and how they can change
- Surrounding yourself with amazing people, and why it’s so important
- Recognising and playing to your strengths
- Employing to your weaknesses
- The Ying and Yang of success in the restaurant industry
- How he got the podcasting bug
- Living intentionally and getting clarity
- How revealing your weaknesses exposes your strengths
- Why execution is what really matters
- Being a person of value not success
- Seeing reviews as an opportunity to collect data
- And how to use reviews to write the end of the story
Links:
Restaurant Unstoppable
Eric on Instagram
Restaurant Unstoppable on Facebook
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