This week’s episode of That Bad Review hits extremely close to home because I’m speaking with Debra Murnane, who also just happens to be my mother-in-law. Debra is an amazing woman and a seasoned holiday park manager with a lot of wisdom to share.
Our conversation centered around a few themes, namely: how the industry has changed over the last 20 years, what’s great about working in it and what drew Debra to it in the first place. As well as staffing and management problems & solutions. We spoke about her transition into retirement, the family element of her life and ultimately how she’s dealt with bad reviews. This one isn’t to be missed!
Listen to the full episode to hear all of the above, plus things like:
- How Debra got into resort management
- The joy of being a grandparent
- Debra’s advice on social media usage
- Industry changes over the years
- The ‘forgotten metric’
- How to get and retain good staff
- The challenge of living in onsite accommodations
- A 25-year career in holiday parks
- The good and the bad of retirement
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