On the latest episode of That Bad Review, I have an enlightening talk with David Jones about how he stays on top of things in such a fast-moving industry. When younger folks have completely different needs and desires than your older customers, how do you keep everyone happy?
With The Hospitality Whisperer, David helps businesses make the most of their service, maximising yields and bringing in repeat customers. Doing this isn’t easy, but much of it comes down to utilising technology and keeping a fresh perspective on your business.
David has been in the hospitality industry for a while now — nearly thirty years. But speaking to him, he’s just as enthusiastic and excited as someone just jumping into the business.
Give the episode a listen to find out. You won’t want to miss it.
We also talk about:
- Why OTA’s like Expedia can actually be good for businesses
- Why you should always look through the eyes of the customer
- How positive experiences can boost profits for years to come
- Simple ideas for rejuvenating your business
- Why it’s important that you really master the technology you use in your business
- How to survive in today’s era of TripAdvisor and negative reviews
- The importance of experiential accommodations
- Why too many signs can turn customers off to your property
Links:
The Hospitality Whisperer
LinkedIn
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