Sean Haylan is the General Manager of Destination Southern NSW (DSNSW), a regional, industry focused tourism body, driving the visitor economy in south east New South Wales. On this week’s episode of the ‘That Bad Review’ podcast series, Adrian and Sean have a great chat around the growing recognition of the tourism sector as a powerhouse industry. A sector that …
Insights for Success with Nick Ellis, Mateship & Comradery with Laura Cocking & Turning Detractors into Promoters with Timo Lorenzen
This week we take a look at the highlights from conversations I have had with a fantastic mix of podcast guests. We revisit the valuable insights for success offered by Nick Ellis, the General Manager of Ovolo Inchcolm. Some great information is extracted from my chat with Laura Cocking, the Business & Park Development Manager at Top Parks, including our …
83. Insights for Success with Nick Ellis, Mateship & Comradery with Laura Cocking & Turning Detractors into Promoters with Timo Lorenzen
On this week’s episode of the ‘That Bad Review’ podcast series, we take a look at highlights from some of the conversations Adrian has had with a fantastic mix of podcast guests. We revisit the valuable insights for success offered by Nick Ellis, the General Manager of Ovolo Inchcolm in episode 56. Nick shares his advice around not judging a …
Accessibility, Sustainability & Communicating Effectively with Guests
Matt Bruckner is the Chief Operating Officer (COO) for NRMA Parks and Resorts, we’ve known each other for many years. My wife Casey and I secured our first park management contract through Australian Tourism Park Management (ATPM). Around the same time Matt landed a role in the ATPM accounting management team. Casey and I moved away from ATPM and explored …
82. Matt Bruckner on Accessibility, Sustainability & Communicating Effectively with Guests
Matt Bruckner is the Chief Operating Officer (COO) for NRMA Parks and Resorts. Adrian and Matt entered the industry around the same time, both securing jobs through the Australian Tourism Park Management (ATPM). Adrian and his wife Casey moved away from ATPM and explored the holiday park industry as an independent husband and wife team, while Matt continued as an …
The Evolution of Reviews, Amplifying Complaints to Benefit Your Business & Reading Between the Lines of Feedback
Avril Carter is a Sales Director with ReviewPro, responsible for business acquisition and support within Australasia. ReviewPro provides guest intelligence solutions to hospitality businesses, with a focus on managing online reputations and delivering improved guest experiences. I was really looking forward to chatting to Avril about her role, as everyone knows how much I love reviews. I wasn’t disappointed. The …
81. Avril Carter on: The Evolution of Reviews, Amplifying Complaints to Benefit Your Business & Reading Between the Lines of Feedback
Avril Carter is a Sales Director with ReviewPro, responsible for business acquisition and support within Australasia. ReviewPro provides guest intelligence solutions to hospitality businesses, with a focus on managing online reputations and delivering improved guest experiences. Adrian caught up with Avril for a chat about his favourite topic, reviews. On this week’s episode of the ‘That Bad Review’ podcast series, …
Caravanning and Camping, ‘Anti-Social’ Social Media & What Kids Won’t Learn in School
Craig ‘Macca’ McGown is a host on the Australian travel television show ‘What’s Up Downunder’, which celebrates all things caravanning and camping. I was lucky enough to catch up with Macca for the 80th episode of the ‘That Bad Review’ podcast series. We have a great chat about caravanning and camping and how Macca’s TV career began. We get serious …
80. Craig ‘Macca’ McGown On Caravanning and Camping, ‘Anti-Social’ Social Media & What Kids Won’t Learn in School
Craig ‘Macca’ McGown is a host on the popular Australian travel television show ‘What’s Up Downunder’, which celebrates all things caravanning and camping. While growing up, Macca’s family holidayed in a caravan or tent. These fun filled trips ignited Macca’s passion for the industry and eventually led him to his dream job. In this week’s episode, Adrian and Macca have …
Everyone has a Story, Tips for Success & How to Effectively Scale Your Business
For this week’s episode of ‘That Bad Review’ Podcast we do things a bit differently. Instead of asking the questions, I’m interviewed by Michael Vincent for The Seachange Business Podcast. Through his podcast, Michael seeks to understand the back story behind what makes business owners successful. I was honoured have a chat with Michael about my own experience and the knowledge I’ve gathered along the way. …