Gavin Mckay on Freedom offered by Relief Management, Planning for the Big Lap & the Impact of Tourism on Regional Australia

97. Gavin Mckay on Freedom offered by Relief Management, Planning for the Big Lap & the Impact of Tourism on Regional Australia

Gavin McKay and his wife Steph are relief managers, traveling Australia. It’s not something they fell into, it was a meticulously planned life decision, an idea hatched over thirty years ago. However, despite a well-planned itinerary, Gavin and Steph’s journey has switched directions multiple times. Their Big-Lap became more about the adventures to be had, rather than ticking off the …

Justin Sheppard on Big Picture Education, the Advantages of Exploring Passions Early On & Building the Right Foundations

Big Picture Education, the Advantages of Exploring Passions Early On & Building the Right Foundations

Justin Sheppard is a Big Picture Advisor in association with Big Picture Education Australia, offering innovative programs that are revolutionising the education system.  Designed to support passionate high-school students through identifying and exploring what excites them, the program is producing incredible results. I met Justin early on in my career, snapping him and his wife up to work in one of …

Justin Sheppard on Big Picture Education, the Advantages of Exploring Passions Early On & Building the Right Foundations

96. Justin Sheppard on Big Picture Education, the Advantages of Exploring Passions Early On & Building the Right Foundations

Justin Sheppard is a Big Picture Advisor in association with Big Picture Education Australia, offering innovative programs that are revolutionising the education system.  Designed to support passionate high-school students through identifying and exploring what excites them, the program is producing incredible results. On this week’s episode of ‘That Bad Review’ podcast series, Adrian catches up with Justin for a chat about …

Bart Easdown on Working with Family, Social Media Diluting the Human Connection & Understanding Employees

Working with Family, Social Media Diluting the Human Connection & Understanding Employees

This week on the show, I have the pleasure of chatting with a very special guest, Bartholomew Easdown. Bart is the Operations Manager for all four of the holiday parks my wife Casey & I manage, and the youngest of my brothers. A musician at heart, Bart has always felt an underlying pull towards hospitality and tourism-based roles. He has …

Bart Easdown on Working with Family, Social Media Diluting the Human Connection & Understanding Employees

95. Bart Easdown on Working with Family, Social Media Diluting the Human Connection & Understanding Employees

This week on the show, Adrian chats with a very special guest, Bart Easdown. Bart is the Operations Manager for all four of Adrian’s holiday parks and the youngest of his brothers. A musician at heart, Bart has felt an underlying pull towards hospitality and tourism-based roles. For the good part of a decade, Bart has tried his hand at …

Karen Baldwin on Challenges within the Accommodation Industry, Guest Perspective and Prioritising Staff Needs

Challenges within the Accommodation Industry, Guest Perspective and Prioritising Staff Needs

Karen Baldwin is the owner-operator of Best Western Kennedy Drive Airport Motel, in Tweed Heads, NSW. We met at the Best Western Australasia conference, where Karen and her husband Steve won a ‘Quality and Service’ Award. The couple also proudly hold a number one in customer service award. In addition to these impressive accolades, they also boast the third cleanest …

Karen Baldwin on Challenges within the Accommodation Industry, Guest Perspective and Prioritising Staff Needs

94. Karen Baldwin on Challenges within the Accommodation Industry, Guest Perspective and Prioritising Staff Needs

Karen Baldwin is the owner-operator of Best Western Kennedy Drive Airport Motel, in Tweed Heads, NSW. Adrian and Karen met at the Best Western Australasia conference, where Karen and her husband Steve won a ‘Quality and Service’ Award. The couple also proudly hold a number one in customer service award. In addition to these impressive accolades, they boast the third …

Craig Coughlin on Outsourced Hotel Services, Tapping into Hidden Skills Sets, Eliminating Waste in Guest Accommodation

Outsourced Hotel Services, Tapping into Hidden Skills Sets & Eliminating Waste in Guest Accommodation

Craig Coughlin is the CEO of LUXXE Outsourced Hotel Services, a company that offers outsourced service solutions to hotels. I was keen to chat all things staffing with Craig. In particular, I wanted to get some tips on maintaining a healthy balance when employing a large number of people. Especially in the often-transient hospitality sector. Outsourced Hotel Services LUXXE Outsourced …

Craig Coughlin on Outsourced Hotel Services, Tapping into Hidden Skills Sets, Eliminating Waste in Guest Accommodation

93. Craig Coughlin on Outsourced Hotel Services, Tapping into Hidden Skills Sets & Eliminating Waste in Guest Accommodation

Craig Coughlin is the CEO of LUXXE Outsourced Hotel Services, a company that offers outsourced service solutions to hotels. Adrian was keen to chat all things staffing with Craig, and get some tips on how to maintain a healthy balance when employing a large number of people, especially in the often-transient hospitality sector. On this week’s episode of the ‘That …

Hugh Fitzpatrick on Industry Insights, Caravan & Camping Trends & Rebuilding after a Natural Disaster

Industry Insights, Caravan & Camping Trends & Rebuilding after a Natural Disaster

Hugh Fitzpatrick works with Industry Insights at the Caravan Industry Association of Australia (CIAA) and is also the chair for the Young Tourism Network. Hugh is passionate about regional Australia and works hard to provide business owners with actionable insights to help them succeed. I was excited to speak with Hugh about stats and data, and the latest on current …