Episode 89. Bruce Harkness on Personalised Customer Experience, Accommodation Based Communalisation & Industry Shaping Millennials

Bruce Harkness on Personalised Customer Experience, Accommodation Based Communalisation & Industry Shaping Millennials

Bruce Harkness is the Senior Vice President of HR and Customer Experience at Wyndham Destinations, Asia Pacific.  Wyndham Destinations is a global company which develops, markets and sells vacation ownership interests in approximately 110 countries. I was excited to chat with Bruce for this week’s episode of the ‘That Bad Review’ Podcast series, about providing great customer experience. Personalised Customer …

Episode 89. Bruce Harkness on Personalised Customer Experience, Accommodation Based Communalisation & Industry Shaping Millennials

89. Bruce Harkness on Personalised Customer Experience, Accommodation Based Communalisation & Industry Shaping Millennials

Bruce Harkness is the Senior Vice President of HR and Customer Experience at Wyndham Destination, Asia Pacific.  Wyndham Destination is a global company which develops, markets and sells vacation ownership interests in approximately 110 countries. On this week’s episode of the ‘That Bad Review’ podcast series, Adrian and Bruce chat about providing a personalised customer experience. Bruce shares how Millennials …

Bert van Spronsen on Traditional Holiday Parks, Four Key Elements of a Successful Park & Focusing on Existing Guests

Traditional Holiday Parks, Four Key Elements of a Successful Park & Focusing on Existing Guests

Bert van Spronsen is the Founder & Managing Director of Kui Parks, a network of over 80 holiday parks across Australia. Kui Parks are carefully chosen against well-researched criteria, and offer facilities similar to those of traditional holiday parks. Bert bought his first camper trailer when he was twenty, upgrading to a caravan two years later.  He admits to learning …

Bert van Spronsen on Traditional Holiday Parks, Four Key Elements of a Successful Park & Focusing on Existing Guests

88. Bert van Spronsen on Traditional Holiday Parks, Four Key Elements of a Successful Park & Focusing on Existing Guests

Bert van Spronsen is the Founder & Managing Director of Kui Parks, a network of over 80 holiday parks across Australia. Parks within the Kui network are carefully chosen against a well-researched criterion, and tend to offer facilities similar to those of traditional holiday parks. On this week’s episode of the ‘That Bad Review’ podcast series, Adrian and Bert have …

Katrina McCarter on Marketing to Australia’s Largest Consumer Group, Inter-Generational Travel & the Power of Testimonials

Marketing to Australia’s Largest Consumer Group, Inter-Generational Travel & the Power of Testimonials

Katrina McCarter is an author, speaker & marketing strategist, as well as the founder and CEO of Marketing to Mums. Through her business, Katrina coaches brands in understanding how to sell more effectively to Australia’s biggest consumer market, mums. Katrina is a wealth of knowledge when it comes to marketing. Sharing her insights through her books, keynote speeches and workshops. …

Katrina McCarter on Marketing to Australia’s Largest Consumer Group, Inter-Generational Travel & the Power of Testimonials

87. Katrina McCarter on Marketing to Australia’s Largest Consumer Group, Inter-Generational Travel & the Power of Testimonials

Katrina McCarter is a speaker, author & marketing strategist, as well as the founder and CEO of Marketing to Mums. Through her business, Marketing to Mums, Katrina coaches brands in understanding how to sell more effectively to Australia’s biggest consumer market, mums. Katrina is a wealth of knowledge when it comes to marketing, sharing her insights in her books, keynote …

Alistair Mitchell on Mental Health, Disengaged Employees & Being an Empathetic Boss

Mental Health, Disengaged Employees & Being an Empathetic Boss

Alistair Mitchell is a Mental Health advocate, Performance Coach and Founder of Discovering the Best You. After years growing up on the land, Alistair Mitchell moved to the Gold Coast and took on a Real Estate business. He was a competitive, country kid. A high achiever, especially when it came to sport. Unfortunately, the qualities Alistair developed in his younger …

Alistair Mitchell on Mental Health, Disengaged Employees & Being an Empathetic Boss

86. Alistair Mitchell on Mental Health, Disengaged Employees & Being an Empathetic Boss

Alistair Mitchell is a mental health advocate, performance coach and the founder of Discovering the Best You. ‘Discovering the Best You,’ provides programs and presentations designed to tackle mental health in schools, businesses and sporting organisations. Alistair draws on his own battle with mental health to better equip others with the skills necessary to support people going through difficult times. …

Sean Haylan on Positive Attitude Verses Skill Set, The Growth of Tourism in Regional Areas & The Benefits of Collaboration - That bad Review Podcast

Positive Attitude Verses Skill Set, The Growth of Tourism in Regional Areas & The Benefits of Collaboration.

Sean Haylan is the General Manager of Destination Southern NSW (DSNSW). DSNSW is a regional, industry focused tourism body, driving the visitor economy in the south east of NSW. I caught up with Sean and had a great chat around the growing recognition of the tourism sector as a powerhouse industry. A sector that embraces positive attitude over skill set, …

Sean Haylan on Positive Attitude Verses Skill Set, The Growth of Tourism in Regional Areas & The Benefits of Collaboration - That bad Review Podcast

84. Sean Haylan on Positive Attitude Verses Skill Set, The Growth of Tourism in Regional Areas & The Benefits of Collaboration.

Sean Haylan is the General Manager of Destination Southern NSW (DSNSW), a regional, industry focused tourism body, driving the visitor economy in south east New South Wales. On this week’s episode of the ‘That Bad Review’ podcast series, Adrian and Sean have a great chat around the growing recognition of the tourism sector as a powerhouse industry. A sector that …