Getting a bad review can be one of hardest things to deal with in the accommodation business, but it can also be a great catalyst for improvement. Each week industry veteran Adrian Easdown talks to passionate people from across the industry who share their thoughts, experiences and lessons learned from the good, the bad and the ugly in accommodation and …
How to Empower Your Staff and Boost Motivation
Motivated staff members are the key to the success of any business. One of my previous guests on the That Bad Review podcast, Cath Bellchambers, said it best: We spend so much of our time on our tools, facilities, software and vehicles, but we don’t spend as much time on our people, and they’re the biggest financial investment we make. …
18. David Jones on Staying Motivated, the Benefits of Technology and Adapting to Younger Generations in the Hospitality Industry
On the latest episode of That Bad Review, I have an enlightening talk with David Jones about how he stays on top of things in such a fast-moving industry. When younger folks have completely different needs and desires than your older customers, how do you keep everyone happy? With The Hospitality Whisperer, David helps businesses make the most of their …
4 Ways to Guarantee Success in the Service Industry
It’s not easy to make money in serviced based industries. They are full of pitfalls — angry guests, unhappy workers, uninformed managers — that can bring a business to its knees. If a business owner isn’t careful, they could become just another casualty among the multitude of failed restaurants, resorts and accommodation parks out there. But hospitality veteran Andrew Williams …
12. Creating a Healthy, Mindful Hospitality Service with Andrew Williams
If you want to succeed in the hospitality industry, you need to be responsive, alert and mindful of their guests’ needs and desires. A small slipup can lead to a landslide of mistakes that result in a restaurant or resort that is poorly reviewed and quickly headed for disaster. Fortunately, hospitality veteran Andrew Williams was kind enough to stop by …
7. Feedback, Perspective and Going Viral with James Henderson
In this week’s episode of That Bad Review, I’m talking to hospitality superstar James Henderson. James has had an incredible career that spans technology, economy, hospitality and podcasting. He founded a tech company in 2014 that capitalised on nightlife and social media, and the went on to create a Facebook group that brings together thought leaders across multiple industries. Not …
Four Ways to Help Empower Your Employees and Achieve Greater Business Success
Everyone wants to have employees who feel empowered to participate and make decisions in their roles. But how one achieves this is another question entirely. Often, things that can lead to a feeling of empowerment get cut from the budget or people pay lip service to ideas without proper follow-through. Other times, they simply don’t know which moves to make …