43. Mark & Judy Evans of Paronella Park on Incentives, Taking Advantage of Feedback and Celebrating Victories

If you work in the hospitality industry, you know how beneficial it can be to hear about other people’s success stories. Each Monday, join Adrian Easdown as he has enlightening chats with successful folks in the hospitality industry around Australia. If you’re involved in anyway way with caravanning, running a restaurant or working with any other sort of hospitality-based business, …

42. Andrew Kennedy on Video Production, Keeping up With Technology and Sharing Stories Around a Campfire

If you work in the hospitality industry, you know how beneficial it can be to hear about other people’s success stories. Each Monday, join Adrian Easdown as he has enlightening chats with successful folks in the hospitality industry around Australia. If you’re involved in anyway way with caravanning, running a restaurant or working with any other sort of hospitality-based business, …

39. Adrian Easdown and Ronsley Vaz on the Power of Feedback, Navigating the Sharing Economy and Nightmare Customer Service

If you’re not using feedback as a method of making decisions on the direction your business is heading, you are missing out on a huge resource for making improvements. Each Monday, join Adrian Easdown as he has enlightening chats with successful folks in the hospitality industry around Australia. If you’re involved in anyway way with caravanning, running a restaurant or …

36. Linda Tillman on How to Win More Awards for Your Business, the Importance of Customer Data and Why You Need a Break from Work

If you work in the hospitality industry, you know how beneficial it can be to hear about other people’s success stories. Each Tuesday, join Adrian Easdown as he has enlightening chats with successful folks in the hospitality industry around Australia. If you’re involved in anyway way with caravanning, running a restaurant or working with any other sort of hospitality-based business, …

20. Will McGovern of Rivershore Resort on How he Turned his Property into an Overnight Success

I always love a good success story, and on the latest episode I have a great one for you. Two years ago, Will McGovern and his family opened Rivershore Resort, a ‘glamping’ experience set in Southeastern Queensland. Since then, they’ve been lauded by locals and nomads alike as a can’t-miss property. How did they do it? Besides a combination of …

Best Buying and Selling Tips For Accommodation Business Owners From a Top Australian Broker

Like any property, when you’re buying or selling an accommodation business – caravan park, hotel or motel – there are a bunch of tips and tricks to ensure you get the best outcome. But not everyone is always aware of them. That’s why I was fortunate to have leading accommodation broker and industry veteran, Kevin Connolly of CRE Brokers, on …

Why a Good Insurance Broker is Essential to a Caravan Park Operator

Unsurprisingly, caravans really don’t like staying on the ground when they’ve got cyclonic winds battering them. This is a consistent concern for caravan park operators in subtropical locations, particularly in places like Queensland. Severe weather events seem to be getting more prevalent; and insurance is, naturally, an important consideration. But what is often neglected in that thought process, is the …

4 Ways to Guarantee Success in the Service Industry

It’s not easy to make money in serviced based industries. They are full of pitfalls — angry guests, unhappy workers, uninformed managers — that can bring a business to its knees. If a business owner isn’t careful, they could become just another casualty among the multitude of failed restaurants, resorts and accommodation parks out there. But hospitality veteran Andrew Williams …

The Importance of Delivering on Promises

It might seem like common sense that you should deliver what you say you will, but I find it shocking the number of times people exaggerate or misrepresent something online. In the accommodation industry, this is setting the stage for disappointment, and more than likely a few bad reviews. This isn’t the method upon which you want to build any …