29. Keeping Your Business Prepared for Disaster and Why You Need Good Insurance With Wayne Hepton

If you work in the hospitality industry, you know how beneficial it can be to hear about other people’s success stories. Each Monday, join Adrian Easdown as he chats with successful people in the hospitality industry around Australia. If you’re involved in anyway way with caravanning, running a restaurant or working with any other sort of hospitality-based business, this podcast …

28. Grant Wilckens on the Value of Competition in the Hospitality Industry, How to Learn from Failure and Why Customer Feedback Is a “Gift”

Getting a bad review from a guest can really knock you for a six. Adrian Easdown knows this feeling well, each Monday he brings you chats with successful folks in the hospitality industry around Australia sharing their experiences. If you’re involved in anyway way with caravanning, running a restaurant or working with any other sort of hospitality-based business, this podcast …

27. Michael Quigley on Preparing for Disaster, Attentiveness to Detail and Nixing a Bad Review Before It Even Happens

If you work in the hospitality industry, you know how beneficial it can be to hear about other people’s success stories. Each Monday, join Adrian Easdown as he has deep conversations with successful people in the hospitality industry around Australia and the world. If you’re involved in anyway with caravanning, running a restaurant or working with any other sort of …

26. Amanda Hinton on Digital Marketing, Attracting Guests & Keeping Attractions Fresh

If you work in the hospitality industry, you know how beneficial it can be to hear about other people’s success stories. Each Monday, join Adrian Easdown as he has enlightening chats with successful folks in the hospitality industry around Australia, picking their brains about marketing, logistics and everything else hospitality. If you’re involved in anyway way with caravanning, running a …

25. Eric Cacciatore from Restaurant Unstoppable on Chasing Your Dreams and Connecting with Amazing People

Getting a bad review can be one of hardest things to deal with in the accommodation business, but it can also be a great catalyst for improvement. Each week industry veteran Adrian Easdown talks to passionate people from across the industry who share their thoughts, experiences and lessons learned from the good, the bad and the ugly in accommodation and …

23. Joshua Clifton on Why You Can’t Afford to Ignore Social Media, Identifying Your Key Customers and Why Australia Needs to Step up Its Hospitality Game

Maybe you own a small cafe, and your business partner begged you to make a Facebook page. Or maybe you’re a big resort, and TripAdvisor and Instagram bring a sizeable percentage of your business. Regardless of where you are in the hospitality industry, social media is something you need to be thinking about. On the latest episode of That Bad …

21. Harvee Pene on The Social Responsibility of Entrepreneurs, Our Interconnected World and Finding Your Impact

Our latest guest on That Bad Review is one of those rare people who has dedicated his life to something positive. Harvee Pene, founder of Inspire, is an accountant on a mission. Having grown up in some rough neighbourhoods in New Zealand, Harvee came to Australia at a young age. He saw it as a land of opportunity, and in …

20. Will McGovern of Rivershore Resort on How he Turned his Property into an Overnight Success

I always love a good success story, and on the latest episode I have a great one for you. Two years ago, Will McGovern and his family opened Rivershore Resort, a ‘glamping’ experience set in Southeastern Queensland. Since then, they’ve been lauded by locals and nomads alike as a can’t-miss property. How did they do it? Besides a combination of …

19. Empowering Your Staff, Boosting Motivation, and The Importance of Empathy – A Recap of 18 Great Episodes

This episode of That Bad Review is a bit of a departure from previous episodes. My very special guest is, well, yours truly. This time I’m taking a look back at the journey that we’ve been on over the past 18 episodes of the podcast, looking back on the great information and insights I’ve gained and I hope you have …