49. Drawing on Childhood Holiday Memories to Create Memorable Holiday Experiences Now, with Peter Easdown

Looking back at what made our childhood holiday memories so special can be a helpful tool for us in the industry in creating memorable experiences for our guests now. Welcome to That Bad Review. Each week accommodation industry leader Adrian Easdown talks to passionate people from across the industry who share their thoughts, experiences and lessons learned from the good, …

48. Live from the RMS Park User Event: Technology, Providing an Experience and Using Guest Data to Push Your Business Forward

Technology can make or break any business in today’s digital world, which is why it is imperative you have the right system supporting your business. Each Monday join Adrian Easdown as he has enlightening chats with successful folks in the hospitality industry around Australia. If you’re involved in any way with caravanning, running a restaurant or working with any other …

47. Timo Lorenzen on Digging Deeper and Discovering The Hidden Talents Among The Industry’s Staff

The hospitality industry always needs an innovator, someone who recognises the potential in the silent, behind-the-scenes employees of the business.    Each Monday join Adrian Easdown as he has enlightening chats with successful folks in the hospitality industry around Australia. If you’re involved in any way with caravanning, running a restaurant or working with any other sort of hospitality-based business, …

46. Adapting To A Changing Market and Attending To Staff and Customers Needs With Geoff Illich

The hospitality industry is forever changing. With customer’s preferences and needs steadily evolving, your business must be prepared to adapt to those changes. Each Monday, join Adrian Easdown as he has enlightening chats with successful folks in the hospitality industry around Australia. If you’re involved in any way with caravanning, running a restaurant or working with any other sort of …

45. Meeting Expectations, Adapting To Different Cultures and Delivering An Exceptional Service with Veronika Vermeulen

The role of any great holiday business owner is to ensure that their guests, no matter where they are, walk away with a truly great experience – one filled with memories that last a lifetime. Each Monday, join Adrian Easdown as he has enlightening chats with successful folks in the hospitality industry around Australia. If you’re involved in any way …

44. Allen Suss on Meaningful Experiences, Travel Planning and Avoiding Online Booking Services

Allen Suss on Meaningful Experiences, Travel Planning and Avoiding Online Booking Services If you’re thinking of going solo and booking a holiday online, it might be worth your while investing in a travel agent. Each Monday, join Adrian Easdown as he has enlightening chats with successful folks in the hospitality industry around Australia. If you’re involved in any way with …

43. Mark & Judy Evans of Paronella Park on Incentives, Taking Advantage of Feedback and Celebrating Victories

If you work in the hospitality industry, you know how beneficial it can be to hear about other people’s success stories. Each Monday, join Adrian Easdown as he has enlightening chats with successful folks in the hospitality industry around Australia. If you’re involved in anyway way with caravanning, running a restaurant or working with any other sort of hospitality-based business, …

42. Andrew Kennedy on Video Production, Keeping up With Technology and Sharing Stories Around a Campfire

If you work in the hospitality industry, you know how beneficial it can be to hear about other people’s success stories. Each Monday, join Adrian Easdown as he has enlightening chats with successful folks in the hospitality industry around Australia. If you’re involved in anyway way with caravanning, running a restaurant or working with any other sort of hospitality-based business, …

41. Taking a Look Back at Some of the Best From 40 Episodes of That Bad Review

If you work in the hospitality industry, you know how beneficial it can be to hear about other people’s success stories. Each Monday, join Adrian Easdown as he has enlightening chats with successful folks in the hospitality industry around Australia. If you’re involved in anyway way with caravanning, running a restaurant or working with any other sort of hospitality-based business, …

40. Cameron D’Arcy on Cultivating Five-Star Reviews, Building Buzz for Your Business and Turning Bad Feedback into a Net Positive

If you work in the hospitality industry, you know how beneficial it can be to hear about other people’s success stories. Each Monday, join Adrian Easdown as he has enlightening chats with successful folks in the hospitality industry around Australia. If you’re involved in anyway way with caravanning, running a restaurant or working with any other sort of hospitality-based business, …