On the latest episode of That Bad Review, I have an enlightening talk with David Jones about how he stays on top of things in such a fast-moving industry. When younger folks have completely different needs and desires than your older customers, how do you keep everyone happy? With The Hospitality Whisperer, David helps businesses make the most of their …
In today’s tech-addled world, taking a caravan out into the Australian country can be one of the best ways to disconnect yourself from modern life. When you don’t see other humans for days while driving, it provides a cathartic sense of relief from the constant stimulation we experience. Stuart Lamont, CEO of the Caravan Industry Association, promotes caravaning as a …
This week’s episode of That Bad Review hits extremely close to home because I’m speaking with Debra Murnane, who also just happens to be my mother-in-law. Debra is an amazing woman and a seasoned holiday park manager with a lot of wisdom to share. Our conversation centered around a few themes, namely: how the industry has changed over the last …
If you’re thinking of buying or selling a caravan park, hotel or motel, then this episode is going to set you up to do it right. My guest is industry veteran and Principal of CRE Brokers, Kevin Connolly. If you’re not familiar with them, CRE is Australia’s leading accommodation and hospitality business brokerage firm, with offices up and down the …
In this episode, we welcome the queen of caravanning in Queensland, Michelle Weston – General Manager of the Caravan Parks Association of Queensland, and formerly GM of operations and GM of finance at the Caravan Parks Association of Australia. Michelle is hugely energetic and enthusiastic about caravanning, and a passionate advocate for the industry in general. She shares with us …
It wouldn’t be surprising to bump into my latest guest, Campbell Korff, in the surf off Byron Bay. What might surprise you is the incredible career path that’s taken him from Sydney lawyer to world-travelling finance wiz and back to Northern New South Wales. It’s here that he brings his knowledge and experience to benefit his local community, both in …
If you want to succeed in the hospitality industry, you need to be responsive, alert and mindful of their guests’ needs and desires. A small slipup can lead to a landslide of mistakes that result in a restaurant or resort that is poorly reviewed and quickly headed for disaster. Fortunately, hospitality veteran Andrew Williams was kind enough to stop by …
Today on That Bad Review Podcast I’m speaking with Daniel Tilton, CEO for Next Generation Holiday Parks, a ‘family multinational’ that owns and operates holiday parks in both Australia and New Zealand. Daniel is the strategic brain of the company, as well as overseeing day to day operations of our parks. This episode is nostalgic for me because it was …
In this week’s episode of That Bad Review, I’m lucky enough to chat with Dave Eddy – the co-founder and CMO of Australia’s largest and fastest growing caravan hire and RV sharing community, Camplify. Dave’s got bucket loads of energy and wisdom to share when it comes to the sharing economy, rental practices, online profiles/reviews and the accommodation industry at …
Need a little inspiration? Looking for a template or some tips on how to better utilise time and organise your business? Want to become a better leader? Today’s episode of That Bad Review checks all three of those boxes with a powerhouse of a guest, April Whiston. April is an ambitious entrepreneur, a business coach, a mother, and the owner …
