Graham Perry the Managing Director for the Best Western Hotels & Resorts Australasia on Consumer Perspective

Technology & Distribution, the Value of Partnerships & Tapping into the Consumer Perspective

Graham Perry is the Managing Director for the Best Western Hotels & Resorts, Australasia. I was lucky enough to grab a few minutes of Graham’s time during the hotel group’s National Convention held at Noosa. I was invited to the event as the official podcast media host, in an innovative effort by the Best Western to ensure important conversations discussed …

Jess Dineen Operations Manager at Noosa River Holiday Park on Empowering staff to make confident decisions

Empowering Staff to Make Confident Decisions, Benefits of the Award Process & Attracting New Target Markets

Jess Dineen, the Operations Manager at Dineen Tourism Management, recently returned from a three-month holiday travelling around Europe. I was keen to chat with Jess for this week’s podcast episode, to find out more about empowering staff so they can confidently make decisions in the absence of key management personnel. We also touch on the importance of taking time away …

Josh Carnavas, managing director of Brisbane Camperland a successful family business

Operating a Successful Family Business, Achieving Results by Taking Time Out & Industry Shaping Technology

Josh Carnavas is the Managing Director of Brisbane Camperland, a successful family business. The fact that Josh’s surname is an anagram for Caravans should be enough to deem him king of all things caravan. Or perhaps the makeshift Jayco Journey mobile studio from where he participated in this week’s podcast recording paints a better picture of his dedication to the …

Justin Hales, CEO of Camplify

Justin Hales CEO of Camplify on Turning Ideas into a Successful Business, Offsetting Recreational Vehicles & the Breakdown of Traditional Education Pathways

Justin Hales is the founder and CEO of Camplify, a recreational vehicle (RV) hiring platform and a major player in the share economy industry.  After dominating the Australian market, Justin and his team launched in the UK, seeing fantastic growth in the last twelve months. Camplify will soon expand into other European countries and places like New Zealand. I caught …

Karl Heyman CEO of Family Parks

Karl Heyman CEO of Family Parks on Having a Point of Difference, Building Mutually Beneficial Partnerships and Handling Customer Complaints Effectively

Karl Heyman, the CEO of Family Parks in Australia and New Zealand, is always thinking outside the box when it comes to developing a point of difference. This is highlighted each year through his stand at the Caravan Industry National Conference which serves up a nice cold beer to conference delegates. Karl is known for his love of craft beer …

Mark Band, CEO of Parks & Leisure Australia

Mark Band, CEO of Parks & Leisure Australia on Leisure as a Human Right, the People Behind our Places and Spaces & the Recreation Opportunity Spectrum

Mark Band, CEO of Parks & Leisure Australia, shares with listeners his valuable insights into the Parks and Leisure Industry within Australia and across the globe. Drawing parallels between Australia and his birth country England, Mark describes how the traditional leisure activities that we all enjoy today stem from as far back as the Industrial Revolution. Mark explains during this …

Image of Irene Viergever, Thetford After-Market Sales & Marketing Manager

Irene Viergever from Thetford on Product Quality Assurance, Young Leaders Fostering Positive Relationships within the Industry and Journaling as a Daily Motivator

Irene Viergever, the After-Market Sales & Marketing Manager for global company Thetford, transferred to Australia from the Netherlands five years ago and instantly saw a need to grow the after-sales care department of the business. On this week’s episode, Irene and I chat about various topics, including the importance of quality assurance, her role as a future leader within the …

Amir Harpaz, Co-founder & CEO of Book Outdoors, shares industry insights with Adrian Easdown on the 'That Bad Review' Podcast.

Amir Harpaz on: Industry Dilemma Solved by Book Outdoors, the Issues with 100% Occupancy & the Millennial takeover of the American RV Industry

Amir Harpaz is the Co-founder & CEO of Book Outdoors, Board Member of the Florida & Alabama Association for RV Parks & Campgrounds, and Vice President of Harp Development. Amir was invited by Newbook to speak at the Tourism Innovators Conference at the Gold Coast in June. I was lucky enough to spend a bit of one-on-one time chatting to …

Paul Bambei – CEO of ARVC on The Pros and Cons of Emotional Decision Making, the Growth of a Recession Proof Industry & Attracting Diverse Minority Groups

Paul Bambei – CEO of ARVC on The Pros and Cons of Emotional Decision Making, the Growth of a Recession Proof Industry & Attracting Diverse Minority Groups

Paul Bambei is the President and CEO of the Association of RV Parks & Campgrounds (ARVC), based in Denver, Colorado. I was fortunate enough to catch up with Paul at the Tourism Innovators Conference held at the Gold Coast this year and chat with him about the parallels and differences between the Australian and American markets. Paul Bambei was semi-retired …

Travelling Family Circus

64. Travelling Family Circus, the Real Life Classroom & Handling Negative Feedback the Right Way

Content Creators Aaron & Jules Davenport have a passion for the tourism industry, sharing and documenting countless travel adventures with their three young boys. Together this collective of fun-loving explorers are known in the caravanning and camping industry as the Travelling Family Circus. This week I invite Aaron and Jules to speak with me on the ‘That Bad Review’ podcast …