If you work in the hospitality industry, you know how beneficial it can be to hear about other people’s success stories.
Each Monday, join Adrian Easdown as he has deep conversations with successful people in the hospitality industry around Australia and the world. If you’re involved in anyway with caravanning, running a restaurant or working with any other sort of hospitality-based business, this podcast is for you.
This week I chat with Michael Quigley, manager of Discovery Holiday Parks at Airlie Beach. In 2017, Michael’s park was hit by Cyclone Debbie, a slow-moving, devastating storm that uprooted whole communities. With some careful planning, Michael was able to get his business up and running within a month after the storm had subsided.
Michael also has some great tips on preparing for disaster, as well as how to address customer grievances and prevent bad reviews before they happen.
Here’s some other things we talk about in this week’s episode:
- The funny story behind how Michael got his first job
- How Michael prepared for Cyclone Debbie
- Michael’s tree management plan and how it saved his park
- Why you should find a good insurance broker
- How Michael’s prepared to host the regional tourism awards
- The importance of paying attention to customers’ details
- How Michael decompresses while on holiday
- Addressing bad reviews before they happen
Links:
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