33. How Customer Feedback can Help Your Business be safer and the Culture of Safety

If you work in the hospitality industry, you know how beneficial it can be to hear about other people’s success stories.

Each Tuesday, join Adrian Easdown as he has enlightening chats with successful folks in the hospitality industry around the globe. If you’re involved in anyway way with caravanning, running a restaurant or working with any other sort of hospitality-based business, you’re going to love this podcast.

This week’s episode features Micah Wicham, director of MiSAFE Solutions. Together with his team, Micah helps businesses across Australia get their work health and safety in order to keep disaster from crippling their operations.

WHS isn’t exactly the sexiest topic, but Micah is great at making it relatable and interesting. This episode is a must-listen for those who own businesses or are responsible for any staff. Listening to this episode could save your skin some day!

During the episode, Micah and I talk about:

  • How to make WHS training more interesting
  • What “culture of safety” really means
  • What can go wrong if WHS is ignored
  • The common problems that Micah sees in his industry
  • Why keeping up with the Joneses can bring some serious safety risks
  • How to use documentation to save yourself in an emergency
  • The benefits of auditing
  • Using customer feedback to make your business safer

 

Links:

MiSAFE Solutions
Micah Wicham — LinkedIn
Email: micah@misafesolutions.com.au