Getting a bad review from a guest can really knock you for a six. Adrian Easdown knows this feeling well, each Monday he brings you chats with successful folks in the hospitality industry around Australia sharing their experiences. If you’re involved in anyway way with caravanning, running a restaurant or working with any other sort of hospitality-based business, this podcast is for you.
This week’s episode features Grant Wilckens, CEO of Discovery Holiday Parks and chairperson of the Caravan Industry of Australia. Grant, who spent years in corporate finance before jumping ship to the hospitality industry, has some brilliant things to say about viewing our industry from a financial perspective.
Grant and I cover everything from dynamic pricing to the values of competition. Be sure to tune in for thrilling chat about how our industry can keep itself innovative.
This episode also goes deep on:
- How Grant went from corporate finance to the hospitality industry
- Why our industry is like a big family
- The importance of partnerships with broader tourism organisations
- An impressive property on Rottnest Island that Grant and his colleagues are working on
- How healthy competition has helped our industry
- Why Grant values getting his hands dirty and staying out of the “ivory tower”
- The intricacies of dynamic pricing
- How staff dissatisfaction is one of the biggest red flags you can have
Links:
Discovery parks
Grant Wilckens — LinkedIn
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