Craig Coughlin is the CEO of LUXXE Outsourced Hotel Services, a company that offers outsourced service solutions to hotels. Adrian was keen to chat all things staffing with Craig, and get some tips on how to maintain a healthy balance when employing a large number of people, especially in the often-transient hospitality sector.
On this week’s episode of the ‘That Bad Review’ podcast series, Adrian and Craig discuss the benefits of outsourcing hotel services, for both businesses and staff. They chat about tapping into the often-hidden skill sets of staff, in particular employees trained in foreign countries. Staff culture and sustainability are two additional topics discussed, with some great tips around both subjects.
If you’re involved in any way with the hospitality industry, employ staff or operate a service-based enterprise, this is one podcast you won’t want to miss.
Additional topics discussed this week:
- Considerations when employing a multicultural workforce
- Full-time, part-time and casual staff
- Staff culture
- Staffing issues during seasonal changes
- Innovation in the housekeeping sector
- Craig’s hotel related pet peeve
- Learning through teaching others
- Core values
- Making mistakes
Email – Craig@LUXXE.com.au
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