12. Creating a Healthy, Mindful Hospitality Service with Andrew Williams

If you want to succeed in the hospitality industry, you need to be responsive, alert and mindful of their guests’ needs and desires. A small slipup can lead to a landslide of mistakes that result in a restaurant or resort that is poorly reviewed and quickly headed for disaster. Fortunately, hospitality veteran Andrew Williams was kind enough to stop by the That Bad Review podcast and give a few golden pieces of advice for navigating the minefield that is the hospitality business.

As a former food and beverage manager for businesses like the Currumbin Wildlife Sanctuary and NRMA resorts, Andrew has learned that managing a destination is all about anticipating the needs of the guests. Happy guests, he says, lead to repeat customers and positive word-of-mouth recommendations that increase overall revenue. Andrew is incredibly passionate about the industry and was happy to share his mistakes and life lessons on our latest episode.

Give the show a listen to hear things like:

  • What to look for when writing a budget
  • Why food and beverage should always be viewed as a separate entity
  • How organic conversations keep a business afloat
  • The importance of point of sale systems
  • The importance of staying healthy in the hospitality industry
  • How the food service industry breeds dangerous habits
  • The best way to prevent bad reviews
  • How Andrew lost 40 kilos and developed a positive outlook on life

 

Links

LinkedIn
Williams & Co.