This episode of That Bad Review is a bit of a departure from previous episodes. My very special guest is, well, yours truly. This time I’m taking a look back at the journey that we’ve been on over the past 18 episodes of the podcast, looking back on the great information and insights I’ve gained and I hope you have too.
In some ways, this episode is a bit of a recap, and also a bit of a cheat sheet to some of the key points and important topics we’ve covered. If you’re a first time listener, you’ll get some real, actionable advice to help improve your business. If you’re a regular, it’s a good bit of reflection and reinforcement. Enjoy.
Here’s some of what I reflect on in this episode:
- Keeping staff motivated (and your guests happy)
- Empowering your team
- Developing core values for your business
- The importance of empathy
- Self analysis and feedback loops
- Staffing to your strengths and weaknesses
- Award submissions as a way of bettering your business
- Preparing a time budget
- The value of mid-stay surveys
Links:
Adrian Easdown on LinkedIn
That Bad Review: Episode 4 – Christie Hamilton
That Bad Review: Episode 5 – Cath Bellchambers
That Bad Review: Episode 9 – April Whiston
That Bad Review: Episode 17 – Stuart Lamont
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