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35. The Intersection of Technology and Hospitality with Brad Illich from NewBook

Technology, when used in the right way, has the ability to improve the way our businesses operate and allow you to grow your profit margins higher than ever before.

Each Monday, join Adrian Easdown as he has enlightening chats with successful folks in the hospitality industry around Australia. If you’re involved in anyway way with caravanning, running a restaurant or working with any other sort of hospitality-based business, you’re going to love this show.

This week’s episode features Brad Illich, CEO of NewBook. In just 8 years, NewBook has established itself as the premier cloud-based reservation and management system for the hospitality industry.

Brad and I have a great chat about how technology is necessary to stay competitive in our industry. Here are some of the great topics we cover in this not to miss conversation:

  • How NewBook won a host of awards
  • The importance of investing in your staff members
  • What the new generation of guests really wants
  • The reasons we shouldn’t be worried about new technologies
  • How Brad’s company is using AI to make staff members’ lives easier
  • Why you should walk a mile in your customers’ shoes
  • Why it’s never too early to start on your dreams

Links:

Brad Illich — LinkedIn

NewBook